2 Replies Latest reply on Dec 17, 2015 12:44 PM by eubanksae

    Web Help Desk - REST API Assistance Needed

    eubanksae

      I am attempting to use the rest api do provide a dynamic feed (using power query) of tickets for a centralized reporting Excel spreadsheet.

      I've been partially successful do that with the following query:

      https://whd.url.com/helpdesk/WebObjects/Helpdesk.woa/ra/Tickets?qualifier=((statustype.statusTypeName %3D 'Open') or (statustype.statusTypeName %3D 'Waiting on Support Personnel') or (statustype.statusTypeName %3D 'Pending User Action') or (statustype.statusTypeName %3D 'Pending Approval') or (statustype.statusTypeName %3D 'Approved') or (statustype.statusTypeName %3D 'In Progress') or (statustype.statusTypeName %3D 'On-Hold'))&limit=100&username=admin&apiKey=xxxxxxxxxx (of course I altered my url, username & key)

       

      Like I said, this has only been partially successful; what I need is the following attributes for all open tickets (everything except canceled or closed):

      - ticket id

      - ticket subject

      - ticket client

      - ticket assigned tech (if there is one) 

       

      The assigned tech is the only thing that I don't receive in my query, and I'm not sure how to resolve this.  My reports are Technician centric, so without that critical data this process is useless. 

       

      Please help!

      Thanks,

      Andy E.