We have problems to activate our new Additional Polling Engine. If i started the setup.exe and filled the first page of the wizard (IP and Credentials for the main server) the message "CoreActivation.PNG" pops up. Our servers have no direct access to the internet so we have to activate the modules offlines. In the past this works very fine. But with the Polling Engine I generated the LIC file ("Activate1.PNG") und the Activation seems to be complete as seen on "Activation2.PNG". After I click finish, the "CoreActivation.PNG" pops up again.
I thought it was a problem with the license on the main server. But I cant reactivate oder upgrade the license because of the missing internet connection on our servers.
Anyone have any ideas?
You may have to reach out to support and have the license reset. What does it show when you login to the customer portal and look and your license management page for that additional polling engine license? Does it already show registered?