4 Replies Latest reply on Dec 2, 2015 4:32 PM by jaminsql

    Eval License Key for New RDBMS


      We are quite disappointed and borderline angry on this issue.


      After my experience today with Solarwinds, you do not want to use me as a referral.  With the money we have spent on the Database Performance Analyzer for the Oracle and SQL Server products, one would think that requesting a temporary, evaluation license key for SAP (Sybase) ASE would have been relatively painless and simple.  I have been attempting to retrieve said temporary, evaluation license key for SAP (Sybase) ASE for most of the day, and still, to no avail.


      I opened a support case and it was closed – something to do with category 1 and category 2 – something I have never heard about before.  The customer support passed me off to someone in sales, who then passed me off to someone else.  I have re-opened the support case (the second time, now) and asked for the case to be escalated to the next tier of support.


      Again, all that was requested: a temporary, evaluation license key for SAP (Sybase) ASE.


      Could anyone provide me with names and phones numbers of higher management people within Solarwinds who may be more in-tune with concerns of their customers.  Also, who are their closer competitors in the database performance monitoring field?  I will contact them next.

      Would they not want to expand the support base, rather than tear it down?  If anyone has any ideas, please let me know.