Is there a way to create a Child Ticket from an existing ticket without resorting to creating a Task or Action Rule?
There are times when a Ticket is submitted, and I would like 2 techs to be involved. I would like to generate a Child Ticket on the fly (so to speak).
Currently, I am CC'ing the 2nd Tech, and they can add notes using email. But I would like to keep our Techs within WHD, and allow them each to have their own Ticket to add notes and mark as resolved or closed.
I am hoping I can create a Child Ticket while viewing a Ticket in WHD. What I do NOT want is the requirement to create 2 separate tickets, then combining them into a Parent/Child relationship (like the Help says to do wtih Problem Tickets). That seems far too time consuming.
That is not currently possible.
I've long thought this would be a good thing to have; here's a feature request I just made for this that you can vote up if you'd like: Create a child ticket from within a ticket