Yes/si, via email messages. You can configure LEM to send a pre-defined email message when a condition triggers, and your help desk system to automatically create a ticket when this email is received.
You can use email templates to format the email how you'd like. It's a one-time thing, not an ongoing back and forth relationship, though - that is, it looks like this:
- Condition triggers (e.g. account locked out, virus, etc)
- Email is sent to helpdesk system
- Helpdesk system triggers a new ticket to be created
- Everything is handled on the helpdesk side
There isn't any "update" communication back to LEM after the email is fired/ticket created or anything like that.
Thank you've been very helpful to me, thank you very much.