3 Replies Latest reply on Dec 9, 2015 11:45 AM by kellytice

    Group Tickets

    agg1e19

      Hello,

       

      Is there a way to see all tickets for all techs regardless of their location?  When I click group tickets I only see ones for techs at my location. I would like to be able to see all tickets for all locations in order to manage or reassign if needed. Is there a way to do this?

       

      Thank you,


        • Re: Group Tickets
          bvondeylen

          Have you tried going to Tickets > Search Tickets / Advanced Search

          Tickets matching ALL of these Conditions:

          Status is Open

          … and Any of these conditions

          Status is Assigned

           

          (you could put both in …and Any of these conditions)

           

          Save this Query.

           

          You could then use this in your Dashboard, or just start the day looking at Tickets > Search Tickets / Advanced Search and select the Query in Edit Query and press the button Search.

           

          This will give you ALL the tickets with a status of Open or Assigned. You can add more if you like as well.