Have you tried going to Tickets > Search Tickets / Advanced Search
Tickets matching ALL of these Conditions:
Status is Open
… and Any of these conditions
Status is Assigned
(you could put both in …and Any of these conditions)
Save this Query.
You could then use this in your Dashboard, or just start the day looking at Tickets > Search Tickets / Advanced Search and select the Query in Edit Query and press the button Search.
This will give you ALL the tickets with a status of Open or Assigned. You can add more if you like as well.
Thank you! I will try that.
side note: If you have saved a query, you can generally just run it ad hoc straight from the My Tickets or Group Tickets view...you'd just choose it from the Query drop-down. You'll just have to remember to clear it again if you want to go back to the 'normal' Group Tickets or My Tickets view.