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Web Help Desk (WHD)

Forum inability to open documents attached to tickets

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inability to open documents attached to tickets

david_walsh over 8 years ago

Good Morning All,

Just a question, and hopefully someone can assist with an explanation:

Any one have any ideas why we are having issues opening a .docx file. When a docx file is attached to a ticket and then you click on the link, instead of opening the word docum3ent it opens up as a html document which only shows garbag on the screen

Any assistance with this is greatly appreciated

Regards

David

0 rickstevens over 7 years ago

I understand this is a problem with Internet Explorer.
We usually right click on the attachment and do a 'save as' to a folder, then right click on the file and select open with Word. Document then opens as normal.
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