0 Replies Latest reply on Nov 23, 2015 6:26 PM by ahsict

    Tech Emails not recognised

    ahsict

      For some reason our Tech email address's are not recognised when sending emails to the webdesk. I am trying to set up an approval process and get the below email when I click on approve a ticket.
      I have checked with other techs who also experiencing these issues.

      How do I get the system to recognise the tech emails? I am not sure how I have configured these accounts incorrectly?

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      We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted.

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      From: Susan.XXX@XXXX.au <Susan Goodwin>
      Subject: Ticket:2235 Action:ApproveTicket VisibleToRequester:NO VoteID:3
      Date: Tue Nov 24 10:05:41 EST 2015

      REPLACE THIS TEXT WITH THE EXPLANATION FOR APPROVING TICKET 2235. Do not include your signature.