0 Replies Latest reply on Nov 9, 2015 9:20 AM by sarahwodc

    Level Error when using Action Rule


      I have created an action rule which is supposed to allocate it to a tech group I have set up (which has just one Level) when the criteria is set to Request Type = [IT Support] and Location is any of [selected list]

      I have set assignment algorithm to None and selected a Default Request type for it to allocate it to


      My problem is that it creates the ticket but I get a 'Level Error' showing on the ticket which only resolves itself if I click the red 'Level Error' button.  How do I know what the error is or how to resolve it automatically?