2 Replies Latest reply on Oct 29, 2015 2:48 PM by billy.ellison

    Reporting on time a tech is logged in


      Has anyone found a way (or is there a way) to write a report to reflect the amount of time a Tech is shown as logged in to Web Help Desk? Just had this request today. I know that whether the tech is logged in or not is logged, as you can see current technicians logged in. So some data is being gathered and stored. Can I report on this data?