2 Replies Latest reply on Nov 2, 2015 4:30 PM by djordan9904

    Ticket Auto-Assigns to Tech & Email Notifications are sent to ONLY that Tech

    djordan9904

      I am fairly new to the Solarwinds WHD and am needing assistance from those more familiar with the system.

       

      I have setup select Request Types that pertain to tickets where only a particular tech is capable of resolving the issue.  I have linked these Request Types to Tech Groups that contain only the required Tech; however, when I test submitting a ticket through the WHD it will automatically assign the ticket to the correct tech, but all techs will receive a creation notification that the ticket was created.  How can I remove it where it sends all the techs creation emails and make it to where it only sends that assigned tech an email?

       

      Any help or advice would be much appreciated.