3 Replies Latest reply on Feb 7, 2016 4:10 PM by thebluenova

    Solarwinds Orion Agent "Installation Approved"


      Looking for any info on what to do when the Solarwinds Orion agent is sitting in a status of "Installation Approved".

      What does it mean, and how do you go about fixing it?

      Rebooting windows has had no effect. It's been sitting in that state for days now.

      I have also found one instance of the following in event viewer:

      wmain - [SolarWinds.Agent.Service] failed. Error [0xffffffff] : w32_exception caught: Error [-1L], [AgentRpcService::Start - failed to wait [90000] ms for service to start, wait code [1]], File: Agent.Service.cpp, Line: 367


      System with Agent installed: Windows Server 2012 R2 Standard


      Orion Platform 2015.1.2

      QoE 2.0

      NPM 11.5.2

      IVIM 2.1.0


      Agent Version:  Using: Agent initiated communication


      Core Polling Agent PluginInstallation Approved2015.1.25300.8197
      Hardware Health Agent PluginInstallation Approved6.1.0.17
      Interfaces Polling Agent PluginInstallation Approved6.1.0.39
      VIM Agent PluginInstallation Approved2.1.0.582
        • Re: Solarwinds Orion Agent "Installation Approved"

          Unless this is an issue with multiple devices, I would just delete that agent from SW then go to the server and install it manually.  Make sure to uninstall the agent via programs and features if it is listed.


          Matthew Hawks

          Loop1 Systems

          • Re: Solarwinds Orion Agent "Installation Approved"

            Thanks Matthew

            Going to the agent list on Orion, deleting the agent (which in turn uninstalled it from the server) and reinstalling manually from the msi file has fixed the issue.

            What's interesting is i installed manually from the msi in the first place. Accept as glitch and move on until it crops up again.

              • Re: Solarwinds Orion Agent "Installation Approved"

                This issue has been ongoing, and any server I have found doing this seems to have a constant stream of data flowing from the Orion NPM server to the Orion.Agent.Services.exe on a remote machine. (I assume trying to send the plugins across, as the C:\ProgramData\SolarWinds\Agent\Plugins folder is empty on the remote machine)

                This is rather undesirable.

                Why this goes on for days/weeks, and the plugins never end up on the remote machine is weird.


                Does anyone know if some useful info can be mined from the agent or server logs?

                found either C:\ProgramData\SolarWinds\Logs\Agent or C:\ProgramData\SolarWinds\Logs_Agent ?