2 Replies Latest reply on Oct 19, 2015 4:37 PM by jfox

    Allow domains from outside domain to generate tickets


      Hi all,


      Trying to allow a vendor to generate tickets in WHD, but their emails are rejected, reason "INVALID_EMAIL_REQUEST" - "E-mail was auto generated. Ignoring."  I have the external domain set up as a Location that can create tickets, and I have the domain listed as Allowed under both email and client options.  The "Only if e-mail matches an Accepted Domain" box is ticked for both too.  Support seems to be stumped.  Anyone been able to get this to work?


      Thank you.