0 Replies Latest reply on Oct 14, 2015 5:55 PM by jcunningham1

    Modifying emailed tickets for mobile devices

    jcunningham1

      Is it possible to modify the emailed tickets from Web Help Desk to display a little more easily on a mobile device?  When I receive an email from an opened ticket, the first few lines are all formatting, and in order to actually see the ticket request, I have to unlock my iphone, go into the actual email and scroll down about 7-8 lines before I actually see the content of the ticket.  Working for an MSP and being on the road 75% of the day, it really hinders productivity, especially in a state where using a cell phone while driving is against the law.  I depend on my pebble so that I can easily see if an email is critical enough to warrant pulling over to the side of the road to make a call. 

       

      James