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Security Event Manager (SEM)

Forum Time based Rule - Please can someone give this rule a quick once over...

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Time based Rule - Please can someone give this rule a quick once over...

anthonyrsc over 8 years ago

Hello,
Trying to create a simple time based rule that will only fire during business hours, so I've set the rule as per the image below.

This rule however still fires (we still get an alert as per the action) during times that are not checked within 'Custom Business Hours'

What have I done wrong? Thank you in advance.

0 groovs over 8 years ago

You just need to tweak it this way.
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0 FormerMember over 8 years ago

In fact if what you want is "when an agent goes offline during my Custom Business Hours group notify me", it's even simpler - you just need
InternalAgentOffline.DetectionTime = Custom Business Hours
By defining a left hand side, it basically implies the "EXISTS" part for you.
The rule @groovs posted will look for an agent to go online but not come back online during business hours, which is slightly different.
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0 anthonyrsc over 8 years ago in reply to groovs

Thank you very much.
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0 anthonyrsc over 8 years ago in reply to FormerMember

Thank you for the further clarification.
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