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AppInsight for Exchange - Performance counter not found.

buceyes over 8 years ago

We are testing the AppInsight for Exchange template on one of our test Exchange servers. The overall status is "Unknown" because 5 performance counter monitors are reporting an error "Performance counter not found"

I have gone through the steps outline in the KB article using PowerShell and the New-PerfCounters command to reload the counters in question. What is weird is that I can view the counters on the performance monitor of the server itself and have also created a test application template with the perf counter monitors and those work.

Here is the counters that show error:

Here are the counters displayed on the server manager

And the same counters "re-created" in a test template (They work here)

Here is how one of the monitors are configured in the "test" app

Not sure why the counters that are part of the AppInsight app are displaying the not found error

Top Replies

0 chrispaap over 8 years ago

Hi Brian
How was the appinsight added to the node? Also how was the node added in Orion, via SNMP, WMI, or ICMP?
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0 buceyes over 8 years ago in reply to chrispaap

The node was added using WMI. The AppInsight template was added using the "List Resources" from the node and then checked the box under AppInsight Applications.
I am able to run the following command from PowerShell and it returns data.
Get-WmiObject -ComputerName serverName -Credential SolarWindsServiceCreds -Query "Select IODatabaseReadsAverageLatency from Win32_PerfRawData_ESE_MSExchangeDatabase"
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0 cjfranca over 8 years ago in reply to buceyes

Can you try chance the credential for more privilegius ???
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0 buceyes over 8 years ago in reply to cjfranca

I have tried that with same results. Not sure that it is really a credential issue since I am able to pull the same data with the same credentials via WMI query or using the performance manager on the server. I am starting to wonder if it has something to do with the database name etc. The AppInsight templates are nice but they are hard to troubleshoot since you can't really see below the surface in how they are getting the data etc. Like my original post, I am able to create Performance Counter Monitors for the same components using the same credentials and I get results but within AppInsight I get the not found error. I have a ticket open with support and they have yet to lead me to a solution. I am not able to reboot this server until the next patching cycle either.
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0 cjfranca over 8 years ago in reply to buceyes

I understand you.
I already set up this feature but to collect SNMP and password of SA and it worked without any error, but in data base server I do not know if you need to access any resource in the master table it shows this error within your scenario.
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0 cjfranca over 8 years ago in reply to cjfranca

Can you see please
AppInsight for Exchange Requirements and Permissions
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0 solaradmin over 8 years ago

I would like to resurrect this thread as I am having the same issue after a Server failed out of the DAG. Now that its back I am running into this same issue on 2/4 of my mailbox servers. It worked fine prior to the outage. buceyes‌
did you ever get it resolved?
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0 solaradmin over 8 years ago in reply to solaradmin

selspiero99‌ found the solution that worked for me. MSExchangeIS performance monitor object is not available
original thread Performance counters not found - App Insight Exchange 2010
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