AppInsight for IIS issues with shared config and directories

Has anyone else experienced this?  It seemed to work before, but does not now with a recent Windows or Solarwinds patch. aLTeReGo‌, Can you confirm this?

Can you correlate a specific timeframe, release, or update applied to when this stopped working? E.G. did you apply SAM 6.2.2 and this stopped working properly, or was there a new Windows Update installed that caused this to break? Also, have you tried re-running the "Configure Server" to see if that resolves the issue? A screenshot of what you're seeing down to the root-cause would be helpful, along with any error messages that might be returned.

I am not exactly sure when it stopped working.  I will try to pinpoint.

Here is a screenshot of what I am talking about.

Is the "cw" computer (and the network share) accessible from Orion using configured credentials? Or in case that agent is used the reason could be that it runs under LocalSystem. Good starting point would be when it stopped polling.

\\cw\data is a NAS share and it is accessible with the solarwinds account.  I have tried polling with both the agent and with WMI with the same results.

I also have the "File Existence Monitor" on those servers looking at that folder and it works fine.

aLTeReGo‌, I take back what I said about this working before on shared configs.  I have done some testing.  The WMI call that the AppInsight for IIS that checks the "Physical Path" for the site does just that.  It checks the local path.  If you have your data on a shared drive, it breaks the monitor.  It takes a different WMI property to enumerate the share.

Can we get this fixed please?

Can you please open a case with support for this issue?

support case #877480

Was this resolved? We are having the same problem with our Shared Config IIS servers.

Resolved?  I haven't even gotten a response from my ticket.