1 Reply Latest reply on Sep 24, 2015 8:05 AM by conners

    WHD "Flagged Tickets" only visible to Tech who Flagged ticket

    tjackman

      We used to use this feature to Flag tickets that Technicians need assistance with, however after the last update the Flag now is only visible to Tech who Flagged the ticket. Was this changed for a reason? the current configuration of this feature severely limits its usefulness.

       

      Thanks