0 Replies Latest reply on Sep 23, 2015 1:03 PM by carbontax

    Grand Total field in API

    carbontax

      I need to access the Grand Total for Tickets via the API. It does not appear in the output. Since I need this value I will have to calculate it myself. There is no documentation of how WebHelpDesk is calculating this value.

       

      Is the Grand Total available somehow via a API request?

       

      If the answer is no, is it possible to get some documentation describing how to calculate the value from available data fields?