Generic logins for a helpdesk seems like a bad idea. Having been in IT for 16 years, and in healthcare for 7 of them, there's little you should ever be doing with a generic login past an auto login to the computers. You should be syncing WHD's LDAP to your staff OU, not to your kiosk/auto login accounts. If a user needs access to any system, it should only be via their login.
But that's just my $0.02.
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To my knowledge, no. Consider the fact that history contains current tickets that are open, not just the resolved/ closed cases, this is something that would be counter productive to meet client-side needs/ features. Timmeers provided some guidance to a better approach given the lack of configurable options with WHD to achieve your request.