0 Replies Latest reply on Sep 9, 2015 8:04 AM by jscheuer

    Patch Manager - Failed to send task completion notication email.


      Newby here, new to SolarWinds Patch Manager (and all SolarWinds products). I have been working on scheduling tasks (particularly WSUS Reports) that I would like to run before and after patching to track progress. However, when I try to export the task results and send as an e-mail, I get the error below:


      Failed to send task completion notification email. Reason: Failed to send email notification for Notification Email - WSUS Post-Update Report. Reason: ChilkatLog: SendEmail: DllDate: Dec 12 2012 UnlockPrefix: EMINENTWARMAILQ Username: SB-PATCH01:ewdgssvc-48727 Architecture: Little Endian; 64-bit Language: .NET 4.0 / x64 VerboseLogging: 0 recipients: TO: itsupport@XXXXXXX.comTO: jscheuer@XXXXXXXX.com totalCount: 2 --recipients renderToMime: createEmailForSending: xSigningAlg: sha1 Auto-generating Message-ID --createEmailForSending renderToMime: Elapsed time: 0 millisec --renderToMime SmtpConnect: SmtpHost: mail.XXXXXXXXXX.com SmtpPort: 25 SmtpUsername: administrator SmtpSsl: 0 StartTLS: 1 Need new SMTP connection checkForExistingConnection: Elapsed time: 0 millisec SMTP_Connect: Connecting to SMTP server mail.XXXXXXXXXX.com:25 smtp_host: mail.XXXXXXXXXXXX.com smtp_port: 25 domain: XXXXXXXXXXXX smtp_user: administrator ConnectTimeoutMs_1: 30000 calling ConnectSocket2 IPV6 enabled connect with NO heartbeat. connectingTo: mail.XXXXXXXXXX.com resolveHostname1: Resolving domain name (IPV4) via gethostbyname --resolveHostname1 GetHostByNameHB_ipv4: Elapsed time: 0 millisec myIP_1: 192.168.X.X myPort_1: 55272 connect successful (1) Turning on TCP_NODELAY. socketOptions: SO_SNDBUF: 8192 SO_RCVBUF: 8192 TCP_NODELAY: 8193 --socketOptions socketConnect: Elapsed time: 0 millisec SmtpCmdResp: 220 mail.XXXXXXXXXX.com Microsoft ESMTP MAIL Service ready at Wed, 26 Aug 2015 09:17:20 -0400 initialResponse: Elapsed time: 125 millisec Sending STARTTLS after hello. sendEhlo: Elapsed time: 0 millisec SmtpCmdResp: 250-mail.XXXXXXXXXX.com Hello [192.168.X.X] SmtpCmdResp: 250-SIZE 10485760 SmtpCmdResp: 250-PIPELINING SmtpCmdResp: 250-DSN SmtpCmdResp: 250-ENHANCEDSTATUSCODES SmtpCmdResp: 250-AUTH SmtpCmdResp: 250-8BITMIME SmtpCmdResp: 250-BINARYMIME SmtpCmdResp: 250 CHUNKING helloResponse: Elapsed time: 15 millisec Sending STARTTLS (2)... SmtpCmdResp: 500 5.3.3 Unrecognized command SmtpStatus: 500 SmtpResponse: 500 5.3.3 Unrecognized command Failed to receive STARTTLS response --SMTP_Connect checkOrMakeSmtpConnection: Elapsed time: 5132 millisec --SmtpConnect Failed. --SendEmail --ChilkatLog



      I'm unsure what the error is telling me and am hoping someone here may have a little insight. I have been able to manually run a task and then send the results via e-mail through SolarWinds; it just doesn't work for scheduled tasks.


      Any help is greatly appreciated!!! Thanks in advance!!!