12 Replies Latest reply on Sep 7, 2015 2:41 PM by mrs.alterego

    How to apply hot fix for 9.2?

    ktessereau

      I'm experiencing problems with getting one of my monitors to start on an SQL Server instance.  I opened a  ticket with support and they suggest applying the hot fix for 9.2.  I looked all over for the fix and can't find it.  I know it's there I just don't see it!

        • Re: How to apply hot fix for 9.2?
          mrs.alterego

          The hotfix should be located in your customer portal, located under License Management tab then scroll to Service Packs & Hot Fixes. When you expand on the product, there should be any hotfixes or upgrades available for that product.

          Screen Shot 2015-09-07 at 12.42.04 PM.png

            • Re: How to apply hot fix for 9.2?
              ktessereau

              thanks I wasn't looking in the customer portal I was looking in the DPA product!  Thanks for your help!

                • Re: How to apply hot fix for 9.2?
                  ktessereau

                  sorry to bother you again, but I was able to download the hot fix but I'm confused about how to apply it?  Any help would be appreciated.

                    • Re: How to apply hot fix for 9.2?
                      mrs.alterego

                      Hi Kim! No bother at all! Usually the instructions for "how to apply" are included in the zip. I don't have a DPA license in my customer portal, so I'm not sure the process on this one. Let me go add DPA to my account and see if I can walk through it so I can provide you better direction. :-)

                        • Re: How to apply hot fix for 9.2?
                          ktessereau

                          Thanks so much Mrs. Alterego I'm new to the product and want to learn all I can........this customer forum is great!

                            • Re: How to apply hot fix for 9.2?
                              mrs.alterego

                              OK, here is what the ReadMe file says:

                              To install Hotfix 2:

                               

                              1. Log on to the operating system of your DPA server as an administrator.

                              2. Extract the files and folders from the hotfix .zip archive file to:

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes

                               

                               

                                 On Windows, this is typically:

                                 C:\Program Files\SolarWinds\DPA\iwc\tomact\webapps\iwc\WEB-INF\classes

                               

                               

                                 On Linux, this is typically:

                                 /home/dpa/iwc/tomcat/webapps/iwc/WEB-INF/classes

                               

                               

                              3. Verify that these files and folders have been created:

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\idc\

                                 database\dao\jdbc\DatabaseVersionDaoJdbc$1.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\idc\

                                 database\dao\jdbc\DatabaseVersionDaoJdbc$2.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\idc\

                                 database\dao\jdbc\DatabaseVersionDaoJdbc.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$1.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$2.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$3.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$4.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$5.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$6.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$7.class

                               

                               

                                 {dpa directory}\iwc\tomcat\webapps\iwc\WEB-INF\classes\com\confio\iwc\

                                 repository\dao\RepositoryDaoJdbc$8.class

                               

                              4. Restart DPA.