3 Replies Latest reply on Sep 4, 2015 9:00 AM by conners

    SLA Reporting

    optwpierce

      Has anyone worked with SLA reporting within Web Help Desk? We are looking to set up a simple report to tell us on a monthly basis how many tickets were within our SLA (Due Date) and how many were not.  However, that is proving to be not so simple within Web Help Desk Reporting.

       

      Thanks

       

      Bill