8 Replies Latest reply on Sep 3, 2015 3:14 AM by emsergio

    Reset Nº of Ticket counter in WHD


      Hello, members!


      I used the function "Import tickets" to import tickets from a CSV file. For testing, I had to incorporate to a ticket the number 1,000,000. This was all OK, but then the following tickets that my partners created followed that number.

      I deleted all entries superior to 1,000,000 , and created 4 tickets of the old numbering scheme (Like 25,000 or so) forcing it via the CSV file, but that didn't work. Now the numbering scheme continues over 1,000,000 and I can't delete those tickets. Is there any solution to count again from 25,000? It's difficult to follow the new numbering scheme, and is harder to follow with my partners.

      Thank you all,

      Sergio Fernández