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Can't activate license after upgrade to latest versions

I'm working with support on this as well.  They had me reset all of the licenses but now I can't activate any of them. I had all of them licensed except for NPM to begin with. The system does not have access to the internet so I have to do it manually. We tried generating new licenses and still run into the same issue. Is it because the versions are incorrect in license manager? We have the latest versions of SAM/NCM/NPM/IPAM running.

Thanks in advance for your help with this.

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