28 Replies Latest reply on Aug 28, 2017 9:21 AM by tayyabrao

Cisco WLC 5508 CPU Monitor

jac1d14 Aug 26, 2015 9:38 AM

Hi all

I'm relatively new to NPM but have been asked to set up a few things that it doesn't seem to do out of the box with Cisco WLCs.

In particular, I've been asked to monitor CPU and Memory, and also if possible create graphs showing total clients across 6 controllers over time.

I have been reading, and I understand I'll need custom pollers for the CPU and Memory, but not sure if those exist anywhere?

Thanks for any help
James

Re: Cisco WLC 5508 CPU Monitor

Malik Haider Aug 27, 2015 2:48 AM (in response to jac1d14)

Hello James

Lets first address your "I've been asked to monitor CPU and Memory" issue here .

Do you see CPU / Memory option when you do List resources to the Node in Orion ?

Can you share the screen shot of List Resource from this node ?

Here is the post in details how we get the CPU from the Device.

Multiple CPU Count & Each Load on CPU for the Node

Let me know if this helped.

Re: Cisco WLC 5508 CPU Monitor

jac1d14 Aug 27, 2015 2:59 AM (in response to Malik Haider)

Hi Malik

Sorry, I could've made that clearer.

No, I don't believe NPM picks up the 5508 CPU and Memory by default..

Thanks for your help

James

Re: Cisco WLC 5508 CPU Monitor

Malik Haider Aug 27, 2015 5:28 AM (in response to jac1d14)

Please provide me FULL SNMPWALK from the effected Node .

C:\Program Files (x86)\SolarWinds

Run SNMPWalk.exe

Enter ip address of the Node under "Agent Address or DNS name >

Select Version " 2c / or 3 " Depending on the Node configured .Enter the " community String" configured for the device .

Scan and save the SNMPWaLK and zip .attach

Re: Cisco WLC 5508 CPU Monitor

jac1d14 Aug 27, 2015 5:49 AM (in response to Malik Haider)

Thanks Malik. Looks like it contains some information about our infrastructure so I've emailed it to you rather than attach to this thread.

Re: Cisco WLC 5508 CPU Monitor

Malik Haider Aug 27, 2015 6:17 AM (in response to jac1d14)

Hello

From the Device MIBWALK

I am unable to see following OID Tables therefor Orion is failed to detect the CPU / Memory from the device .

1.3.6.1.4.1.9.9.109.1.1.1.1.2 (Total Physical Index of CPU )

1.3.6.1.4.1.9.9.109.1.1.1.1.7 (Total 1 min for each CPU)

1.3.6.1.4.1.9.9.109.1.1.1.1.8 (Total 5 min for each CPU )

Please Note:- If we found the following OID's in the device MIBWALK only then the Orion NPM will assign the CPU / Memory poller to the device to collect the statistics . If these required OID's are missing within the Node MIBWALK the Poller will be ignored and will not list under the List Resources.

What CPU and memory utilization object IDs (OIDs) does Orion NPM poll?

By default, Orion NPM polls the following CPU and memory utilization OIDs, as listed by device manufacturer.

Manufacturer	OID Name	OID Value
Cisco	CiscoFreeMem	1.3.6.1.4.1.9.2.1.8.0
Cisco	CiscoBufferSmMiss	1.3.6.1.4.1.9.2.1.19.0
Cisco	CiscoBufferMdMiss	1.3.6.1.4.1.9.2.1.27.0
Cisco	CiscoBufferBgMiss	1.3.6.1.4.1.9.2.1.35.0
Cisco	CiscoBufferLgMiss	1.3.6.1.4.1.9.2.1.43.0
Cisco	CiscoBufferNoMem	1.3.6.1.4.1.9.2.1.47.0
Cisco	CiscoAvgBusy1	1.3.6.1.4.1.9.2.1.57.0
Cisco	CiscoAvgBusy5	1.3.6.1.4.1.9.2.1.58.0
Cisco	CiscoBufferHgMiss	1.3.6.1.4.1.9.2.1.67.0
Cisco	CiscoProcessorRam	1.3.6.1.4.1.9.3.6.6.0
Cisco	ciscoMemoryPoolUsed	1.3.6.1.4.1.9.9.48.1.1.1.5
Cisco	CiscoMemoryPoolFree	1.3.6.1.4.1.9.9.48.1.1.1.6
Cisco	cpmCPUTotal1min	1.3.6.1.4.1.9.9.109.1.1.1.1.4
Cisco	cpmCPUTotal5min	1.3.6.1.4.1.9.9.109.1.1.1.1.5
Cisco	cpmCPUTotal1minRev	1.3.6.1.4.1.9.9.109.1.1.1.1.7
Cisco	cpmCPUTotal5MinRev	1.3.6.1.4.1.9.9.109.1.1.1.1.8

You can run the same MIBWALK tool to one of your Working Cisco Device with CPU and Memory and search within the MIBWALK and you should be able to see the generic OIDs within the file.

How can i correct this issue ?

You can contact the Vendor and show him the MIBWALK from the device they might have an ISO upgrade for this WCL which could update this .

Re: Cisco WLC 5508 CPU Monitor

jac1d14 Aug 27, 2015 6:23 AM (in response to Malik Haider)

Ok thanks. So what does that mean sorry? Are we saying there is no way to get SolarWinds monitoring CPU and Memory on a Cisco 5508?

Re: Cisco WLC 5508 CPU Monitor

Malik Haider Aug 27, 2015 6:44 AM (in response to jac1d14)

Correct . Any NMS cannot monitor CPU / Memory because the device dosnt have the required OID Tables within the MIBs on the device .

Or the SNMP User cannot access the table might be restricted on the device SNMP Configuration . (If its SNMP V3 ) .

Are you using SNMPV3 for this device ?

Re: Cisco WLC 5508 CPU Monitor

jac1d14 Aug 27, 2015 6:57 AM (in response to Malik Haider)

Not at present. v2 set up, though it does have v3 capability. Might that offer more options?

Re: Cisco WLC 5508 CPU Monitor

Malik Haider Aug 27, 2015 7:23 AM (in response to jac1d14)

Thank You

In that case the below is the answer device have no MIB table for CPU / Memory which needs to address by the Vendor as its out of Solarwinds Orion issue.

******************************

From the Device MIBWALK

I am unable to see following OID Tables therefor Orion is failed to detect the CPU / Memory from the device .

1.3.6.1.4.1.9.9.109.1.1.1.1.2 (Total Physical Index of CPU )

1.3.6.1.4.1.9.9.109.1.1.1.1.7 (Total 1 min for each CPU)

1.3.6.1.4.1.9.9.109.1.1.1.1.8 (Total 5 min for each CPU )

WHAT CPU AND MEMORY UTILIZATION OBJECT IDS (OIDS) DOES ORION NPM POLL?

By default, Orion NPM polls the following CPU and memory utilization OIDs, as listed by device manufacturer.

Manufacturer	OID Name	OID Value
Cisco	CiscoFreeMem	1.3.6.1.4.1.9.2.1.8.0
Cisco	CiscoBufferSmMiss	1.3.6.1.4.1.9.2.1.19.0
Cisco	CiscoBufferMdMiss	1.3.6.1.4.1.9.2.1.27.0
Cisco	CiscoBufferBgMiss	1.3.6.1.4.1.9.2.1.35.0
Cisco	CiscoBufferLgMiss	1.3.6.1.4.1.9.2.1.43.0
Cisco	CiscoBufferNoMem	1.3.6.1.4.1.9.2.1.47.0
Cisco	CiscoAvgBusy1	1.3.6.1.4.1.9.2.1.57.0
Cisco	CiscoAvgBusy5	1.3.6.1.4.1.9.2.1.58.0
Cisco	CiscoBufferHgMiss	1.3.6.1.4.1.9.2.1.67.0
Cisco	CiscoProcessorRam	1.3.6.1.4.1.9.3.6.6.0
Cisco	ciscoMemoryPoolUsed	1.3.6.1.4.1.9.9.48.1.1.1.5
Cisco	CiscoMemoryPoolFree	1.3.6.1.4.1.9.9.48.1.1.1.6
Cisco	cpmCPUTotal1min	1.3.6.1.4.1.9.9.109.1.1.1.1.4
Cisco	cpmCPUTotal5min	1.3.6.1.4.1.9.9.109.1.1.1.1.5
Cisco	cpmCPUTotal1minRev	1.3.6.1.4.1.9.9.109.1.1.1.1.7
Cisco	cpmCPUTotal5MinRev	1.3.6.1.4.1.9.9.109.1.1.1.1.8

You can run the same MIBWALK tool to one of your Working Cisco Device with CPU and Memory and search within the MIBWALK and you should be able to see the generic OIDs within the file.

How can i correct this issue ?

You can contact the Vendor and show him the MIBWALK from the device they might have an ISO upgrade for this WCL which could update this .

Re: Cisco WLC 5508 CPU Monitor

jac1d14 Aug 27, 2015 8:05 AM (in response to Malik Haider)

Ok thanks. What about my other query?

NPM can tell me about the access points managed by each controller, is there any way for it to tell me about the clients connected? Ideally a total clients number would be useful.

Thanks
James
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- Re: Cisco WLC 5508 CPU Monitor
  
  Malik Haider Aug 27, 2015 8:18 AM (in response to jac1d14)
  
  You are welcome James.
  For the other query please open new post thread so we dont get messed up here .
  
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Re: Cisco WLC 5508 CPU Monitor

mark.healey Jul 6, 2016 3:45 AM (in response to Malik Haider)

There is an OID that returns a text value detailing the CPU usage as text.
1.3.6.1.4.1.9.9.618.1.4
Example output is
0%/1%, 0%/1%, 0%/1%, 0%/1%, 0%/1%, 0%/1%, 0%/0%, 0%/1%, 0%/0%, 0%/0%

Is there anyway of converting this into something useful, for example a table?
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- Re: Cisco WLC 5508 CPU Monitor
  
  Malik Haider Jul 7, 2016 9:35 AM (in response to mark.healey)
  
  Is this showing device SNMPWALK ? Or universal device poller ?
  screen shot will help
  
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  - Re: Cisco WLC 5508 CPU Monitor
    
    mark.healey Jul 7, 2016 9:53 AM (in response to Malik Haider)
    
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    - Re: Cisco WLC 5508 CPU Monitor
      
      Malik Haider Jul 8, 2016 6:29 AM (in response to mark.healey)
      
      Need FULL device SNMPWALK (zip) and also need which OID you are polling in this poller .
      
      Run SolarWinds SNMPWALK - SolarWinds Worldwide, LLC. Help and Support
      
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      - Re: Cisco WLC 5508 CPU Monitor
        
        mark.healey Jul 8, 2016 9:27 AM (in response to Malik Haider)
        
        The OID is 1.3.6.1.4.1.9.9.618.1.4
        Unfortunately I can't seem to attach files here.
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        Malik Haider Jul 9, 2016 6:12 AM (in response to mark.healey)
        
        ==============+=+=+===============
        
        Sending Large or Secure Files To SolarWinds
        
        Use these instructions to send file attachments that are over 5mb in size or to upload files to a secure server.
        
        1. Open your browser and navigate to https://solarwinds.leapfile.com
        2. Click on the link labeled Secure Upload.
        3. In the Recipient Email box put support@solarwinds.net
        4. Enter your name and email address.
        5. In the subject line field put "Attn <agent name>
        6. Click the link for Select files to send (Regular Upload). The Enhanced upload can take a long time so please do not use this option.
        7. Add any instructions to clarify for the SolarWinds tech how to use your files. This is a good place to describe to the tech what he is seeing. A message is required.
        8. At the bottom, click the button for "Select files to send (Regular Upload)".
        9. On the next page, attach the files you want to send.
        10. At the bottom click the "Upload & Send" button.
        11. The Leapfile system does not notify your SolarWinds agent that they have files available. Please send your support representative an email to let them know that your files are waiting.
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        mark.healey Jul 11, 2016 3:02 AM (in response to Malik Haider)
        
        Thanks Malik, I've just uploaded the file to you.
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        Malik Haider Jul 13, 2016 6:11 AM (in response to mark.healey)
        
        Hello Mark
        Unfortunately the xls file wont help me for troubleshot i need txt file for mibwalk as mentioned under the kb .
        
        Run SolarWinds SNMPWALK - SolarWinds Worldwide, LLC. Help and Support
        
        only then i will be able to import and generate some replication for the device.
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        mark.healey Jul 13, 2016 7:22 AM (in response to Malik Haider)
        
        Many apologies.
        I've now uploaded the txt file as a zip file.
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        Malik Haider Jul 13, 2016 7:49 AM (in response to mark.healey)
        
        Hello Mark
        I think you are using some other mibwalker tool to generate the mibwalk this also will not work for me .
        
        Kinldy use the SNMPWALK tools provided by Solarwinds under this KB post exactly in screen shot and then save the .txt file
        https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Run_SolarWinds_SNMPWALK?CMPSource=THW&CM…
        
        Steps
        Go to C:\Program Files (x86)\SolarWinds\Orion
        Run SNMPWalk.exe
        Enter the IP address of the node under Agent Address or DNS name.
        Select Version 2c or 3, depending on the node configured.
        .Enter the community string configured for the device.
        Scan and save the SNMPWALK file.
        Compress ZIP the file and send to support.
        
        If you are unable to find the executable, download and install the following:
        http://downloads.solarwinds.com/solarwinds/Release/PreRelease/SolarWindsSnmpWalk.zip
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        mark.healey Jul 13, 2016 8:22 AM (in response to Malik Haider)
        
        Once again, my apologies, I'd used Solarwinds MIBWalk rather than Solarwinds SNMPWalk.
        I've now uploaded the txt file as a zip file.
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        Malik Haider Jul 15, 2016 3:47 AM (in response to mark.healey)
        
        No problem at all i got the SNMPWALK .
        
        Now can see the issue basically Orion is showing the correct value as you can see below result from device SNMPWALK . However its failed to display graph for such type of value returned .
        This is how the CPU load is been calculated for the devices including the Cisco through standard CPU oids which are missing from the device . (See post below )
        
        Multiple CPU Count & Each Load on CPU for the Node
        
        So in short device is returning some non standard values which Orion failed to display
        
        .1.3.6.1.4.1.9.9.618.1.4.1.0 = STRING: "0%/1%, 16%/1%, 41%/2%, 16%/1%, 10%/1%, 11%/1%, 1%/1%, 68%/1%, 1%/1%, 31%/1%"
        
        Now what next ?
        
        As the functionality that you require is currently not in solarwinds product
        
        You may also post your request to the Thwack forum for the SolarWinds product you wish to see improved.
        Thwack Feature Request forums are here: http://thwack.solarwinds.com/community/feature-request_tht.
        Create a post titled “FEATURE REQUEST - Name of the Feature Request” and detail your request including case number. These forums are monitored by our Product Managers. This will allow other customers to voice their opinions as to whether they would find the feature useful.
        
        You may find "What we are working on" interesting:
        http://thwack.solarwinds.com/thread/43025
        
        "How To Create Ideas and Feature Requests"
        http://thwack.solarwinds.com/docs/DOC-167238
        
        "Ideation Process & FAQ"
        http://thwack.solarwinds.com/docs/DOC-167239
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        tayyabrao Jun 16, 2017 1:44 AM (in response to Malik Haider)
        
        Hi Haider,
        
        help me to get the CPU and Memory info for the WLC
        
        unable to upload snmpwalk
        
        Thanks
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        Malik Haider Jun 16, 2017 2:38 AM (in response to tayyabrao)
        
        Hello
        
        Please zip the SNMPWALK > open Support ticket
        
        Submit a Ticket | SolarWinds Customer Portal
        
        Attach the zip file with the ticket
        
        let me know the ticket number
        
        and i will help you there no problem .
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        tayyabrao Jun 30, 2017 7:48 AM (in response to Malik Haider)
        
        sorry fir being late Malik bhai..
        
        I have open the case and uploaded the snmpwalk
        Case #1190244
        
        Thanks
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        Malik Haider Jun 30, 2017 8:55 AM (in response to tayyabrao)
        
        No problem
        
        I checked the SNMPWALK and below required standard Cisco OID's tables are missing from the walk therefor Orion is failed to detect any CPU is available within this device.
        
        1.3.6.1.4.1.9.9.109.1.1.1.1.2 (Total Physical Index of CPU )
        1.3.6.1.4.1.9.9.109.1.1.1.1.7 (Total 1 min for each CPU)
        1.3.6.1.4.1.9.9.109.1.1.1.1.8 (Total 5 min for each CPU )
        
        For more details please see my post below.
        Multiple CPU Count & Each Load on CPU for the Node
        
        When i checked from the device have the same issue NON standard values .
        
        .1.3.6.1.4.1.9.9.618.1.4.1.0 = STRING: "0%/1%, 10%/2%, 9%/2%, 10%/2%, 10%/2%, 19%/2%, 0%/1%, 0%/1%, 0%/1%, 0%/1%"
        
        you are refereed here where its been refereed to Cisco TAC ticket
        
        https://supportforums.cisco.com/discussion/11535626/5508-wlc-need-miboids-cpu-utilization-other-things
        
        let me know if this helped ?
        
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        Re: Cisco WLC 5508 CPU Monitor
        
        tayyabrao Aug 28, 2017 9:21 AM (in response to Malik Haider)
        
        Hi Haider
        
        Please help me on the case no 1224738
        
        Thanks
        
        Tayyab Rao
        
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Go to original post

What CPU and memory utilization object IDs (OIDs) does Orion NPM poll?

WHAT CPU AND MEMORY UTILIZATION OBJECT IDS (OIDS) DOES ORION NPM POLL?

Steps