Is it possible to create a customised end of shift report to be emailed to a group

Have you looked into creating a report with the information you require? The web-based reporting feature should allow you to add custom resources covering custom time periods, and be reported on at custom intervals. So, you can have unique resources in a report, that all cover the last 12 hours, and be distributed every 12 hours to e-mail recipients you specify. Just remember when you get to the "Schedule Report" page to click "Create new schedule", add the frequency you want to deliver it, and add the e-mail report action.

HTH!

Excellent, thanks sounds like the tool for us.