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Asset Custom Fields question

billypilgrim over 8 years ago

Is there any obvious logic to which Asset Custom Fields appear in the Assets tab when creating a ticket? I have recently added some servers to our assets (added manually, not via auto-discovery) and since then one of the custom fields I created and which only applies to my "Servers" Asset type is displayed (despite being blank) in the Asset tab for every client when logging a ticket. I am assuming I have missed something somewhere?

Thanks!

0 kellytice over 8 years ago

That seems really odd; an asset custom field shouldn't be showing up in the ticket submission. Perhaps a screenshot or two would help illustrate the issue?
If you're under maintenance i would likely open a support ticket on that as it doesn't sound right.
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0 billypilgrim over 8 years ago in reply to kellytice

Hi
Yes, maybe I didn't explain this very well. So I am going...
Step 1 - Click on New Ticket
Step 2 - Lookup & choose the client on the Client Info tab
Step 3 - Click on the Asset Info tab, which shows their assigned assets. It is on this page I am seeing an Asset Custom field which is not appropriate for the asset type (shown in the screenshot, Machine Type (IBM)).
If the Client has no assigned assets & I look up an asset it is the same, the unwanted Custom Field is showing.
If you think this is a defect rather than how I have set it up I will log a ticket...
Thanks,
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0 kellytice over 8 years ago in reply to billypilgrim

That does seem like it may be a bug.. i'd open a ticket.
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0 billypilgrim over 8 years ago in reply to kellytice

Ok, I think I have figured this out but to be honest the answer doesn't make much sense to me!

Some time after creating the custom field I had also created a new Column Set in the Asset Search section which included this field. It looks like this extra column was being included for every asset in the Asset info tab i.e it must modify the default search somewhere & pull this column in too. Weird but at least I know how to sort it out
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