3 Replies Latest reply on Aug 17, 2015 5:13 PM by prak

    2 Step Approval Process

    prak

      I have a situation whereby a ticket request for a new user requires a 2 step approval process. I have setup 2 separate Change Advisory Boards (CAB's) and then created an Approval Process with the 2 Cab's included (Step 1 and Step 2) however we have come across an issue:

       

      When Step 1 is approved, it triggers the Step 2 Approval Process, however if Step 2 is denied the ticket remains in limbo as neither approved or denied. Is it possible to make Step 2 an overriding approval so that if it is Denied the ticket can be closed? If both Step 1 and Step 2 are approved then we are able to proceed with the ticket but not if Step 2 differs from Step 1. This seems like a major FAIL in the process tree (unless I am doing something blatantly wrong).

       

      Any help would be greatly appreciated

       

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