I've moved this into our Web Help Desk forum so you can get in touch with those using that product. :-)
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Using Tasks (along w/Action Rules to trigger them) is a great improvement if you aren't using them yet.
For example - Action Rule: If a new ticket created w/request type: New Employee, run Task "New Employee"
Then your task could be: Create 1 ticket for Bob to create user account, create another ticket for Joe to image PC, etc. etc.