10 Replies Latest reply on Sep 26, 2017 10:26 AM by typhoon87

    Email to create ticket can fill out forms?


      When an email is sent to create a service ticket, the Subject of the email becomes the title of the ticket and the body of the email becomes the body of the ticket.


      We have some custom fields - Legal Name, Job Position, and Employee Number that we're using on our new hire tickets.  We're trying to automate this process by having our employee tracking system shoot an email to the Help Desk when a hew hire is entered into that system.  We're trying to figure out if we can customize those emails (maybe tags around the fields) so that the data provided populates those fields within the ticket as opposed to just dropping into the description of the ticket.