I just started using WHD and I am not sure what to do with closed elements and tickets. Right now elements are left assigned to the tech that closed it so we can see everything that a tech has closed. The main task is moved to a supervisor so they can verify everything is done. I am not sure this is the best way of processing tickets but I am still learning the application. Any suggestions?
I'm not sure what you mean by "elements" in this context. WHD doesn't have such a term, but perhaps you can clarify what you mean?