1 Reply Latest reply on Jul 31, 2015 11:17 AM by kellytice

    What do you do with closed elements & tickets?

    tickettakingtech

      I just started using WHD and I am not sure what to do with closed elements and tickets. Right now elements are left assigned to the tech that closed it so we can see everything that a tech has closed. The main task is moved to a supervisor so they can verify everything is done. I am not sure this is the best way of processing tickets but I am still learning the application. Any suggestions?