15 Replies Latest reply on Aug 6, 2015 5:58 AM by stefan2015

    CatTools 3.10x e-mail problem

    stefan2015

      Dear Sir/Madam,


      When using CatTools version 3.10.x we don't receive any e-mail when a scheduled job is completed.

      Only inside CatTools we get the message: error with schedule. Nothing else after it but, w
      e do receive an e-mail when we use test the e-mail settings.

      So we where wondering, if you guys might have some ideas where we should look at?


      The Solarwinds Customer Service did forward us to this forum. So hopefully you guys are able to help us out here.

      Kind Regards,



      Stefan

        • Re: CatTools 3.10x e-mail problem
          bkyle

          Stefan,


          Please look in your CatTool3 directory for a file called SendMailLog.txt.  This will show communication with your SMTP server.  If you are not finding the cause, you can enable verbose logging, by going to Options\Setup:

          emaillogging.PNG

          You can use the test button to send a message.



            • Re: CatTools 3.10x e-mail problem
              stefan2015

              Bkyle,

               

              Thank you for responding.

               

              I found the SendMailLog.txt and within this log I searched for an error message. That refers to the subdirectory of mailqueue within the CatTools directory.

               

              When I open this email message. I get some information and as subjet that there is an error with the schedule job. But no error code or something like that. Do you need this file to help me further?

               

              With kind regards,

               

               

              Stefan

                • Re: CatTools 3.10x e-mail problem
                  bkyle

                  Stefan

                  How big are the files in the mailqueue folder?

                    • Re: CatTools 3.10x e-mail problem
                      stefan2015

                      Bkyle,

                       

                      Most files vary from 2 kB to 27 kB as size. With a few exceptions that are bigger.

                       

                      All files together in the mailqueue folder are in size 73.2 MB.

                        • Re: CatTools 3.10x e-mail problem
                          bkyle

                          Stefan,


                          Can you edit out any sensitive information, and post a portion of the verbose log?  Also if you open one on the files in the mailqueue folder, are the to and from E-mail actual E-mails?

                            • Re: CatTools 3.10x e-mail problem
                              stefan2015

                              Bkyle,

                               

                              I wasn't sure what you meant with the verbose log. So I add a piece of the sendmaillog and the mailqueue folder.

                               

                              I checked the to and from E-mail, they work fine when I send a test e-mail within the CatTools set-up.

                               

                              Mailqueue folder:

                               

                               

                              From:CatTools@yourcompany.com

                              To:bart@ourcompanyname.nl; helpdesk@ourcompanyname.nl

                              Date:Wed, 22 Jul 2015 04:16:19 +0200

                              Subject:Error with schedule: _Cisco Backup ASA's

                              MIME-Version: 1.0 (produced by Kiwi Mailer 3.10.0)

                              Content-Type: multipart/mixed; boundary="--boundary.kiwi.123456.654321"

                              X-KAttached:0

                              X-Priority:1

                              Importance:2

                              Sensitivity:0

                              X-KState:0

                              X-KSRetry:0

                               

                               

                              Sendmaillog :

                               

                               

                              2015/07/22 04:15:55 Q 3383 messages. 0 are bad.

                              2015/07/22 04:16:18 LOG <AB64>61#

                              2015/07/22 04:16:19 NEW Q: C:\Program Files (x86)\CatTools3\MailQueue\radB8C6E.eml

                              2015/07/22 04:16:19 NEW Q: C:\Program Files (x86)\CatTools3\MailQueue\radC4BD2.eml

                              2015/07/22 04:16:23 LOG <AB64>69#

                              2015/07/22 04:16:24 NEW Q: C:\Program Files (x86)\CatTools3\MailQueue\radB5A50.eml

                              2015/07/22 04:16:24 LOG <AB64>61#

                              2015/07/22 04:16:24 NEW Q: C:\Program Files (x86)\CatTools3\MailQueue\rad79BDF.eml

                              2015/07/22 04:16:25 Q 3387 messages. 0 are bad.

                                • Re: CatTools 3.10x e-mail problem
                                  stefan2015

                                  Was this the information where you asked for or?

                                    • Re: CatTools 3.10x e-mail problem
                                      bkyle

                                      Stefan

                                      You will want to make sure you have verbose logging checked on the mail setup screen.  This will show communication with your SMTP server.  See this screenshot:


                                      mail.PNG

                                        • Re: CatTools 3.10x e-mail problem
                                          stefan2015

                                          Bkyle,

                                           

                                          Thanks for helping us out.

                                           

                                          The verbose logging is checked on but when I look at the view Log. Then I just get the sendmaillog with the same amount of information giving.

                                           

                                          Or do I suppose to look somewhere else?

                                            • Re: CatTools 3.10x e-mail problem
                                              bkyle

                                              Stefan,

                                               

                                              You should see sometime like this:

                                               

                                              2015/07/22 14:23:08LOG<W>EHLO domain<CRLF>
                                              2015/07/22 14:23:08LOG<R>250-SMTP1.swdev.local<CRLF>250-8BITMIME<CRLF>250 SIZE 10485760<CRLF>
                                              2015/07/22 14:23:08LOG<State>2
                                              2015/07/22 14:23:08LOG<W>MAIL FROM:<CatTools@yourcompany.com><CRLF>
                                              2015/07/22 14:23:08LOG<R>250 sender <CatTools@yourcompany.com> ok<CRLF>
                                              2015/07/22 14:23:08LOG<State>6
                                              2015/07/22 14:23:08LOG<W>RCPT TO:<CatTools@yourcompany.com><CRLF>
                                              2015/07/22 14:23:08LOG<R>250 recipient <CatTools@yourcompany.com> ok<CRLF>
                                              2015/07/22 14:23:08LOG<State>7
                                              2015/07/22 14:23:08LOG<W>DATA<CRLF>
                                              2015/07/22 14:23:09LOG<R>354 go ahead<CRLF>
                                              2015/07/22 14:23:09LOG<State>8
                                              2015/07/22 14:23:09LOG<W>From: CatTools@yourcompany.com<CRLF>
                                              2015/07/22 14:23:09LOG<W>To: CatTools@yourcompany.com<CRLF>
                                              2015/07/22 14:23:09LOG<W>Date: Wed, 22 Jul 2015 14:23:07 -0500<CRLF>
                                              2015/07/22 14:23:09LOG<W>Subject: CatTools - Test message<CRLF>
                                              2015/07/22 14:23:09LOG<W>MIME-Version: 1.0 (produced by Kiwi Mailer 3.10.0)<CRLF>Content-Type: multipart/mixed; boundary="--boundary.kiwi.123456.654321"<CRLF>
                                              2015/07/22 14:23:09LOG<W>Importance: Normal<CRLF>
                                              2015/07/22 14:23:09LOG<W>X-Priority: 3 (Normal)<CRLF>
                                              2015/07/22 14:23:09LOG<W><CRLF>----boundary.kiwi.123456.654321<CRLF>
                                              2015/07/22 14:23:09LOG<W>152#
                                              2015/07/22 14:23:09LOG<W><CRLF>.<CRLF>
                                              2015/07/22 14:23:09LOG<R>250 ok:  Message 1141989 accepted<CRLF>
                                              2015/07/22 14:23:09LOG<State>9
                                              2015/07/22 14:23:09SENTNow: C:\Program Files\CatTools3\MailQueue\radFDB0F.now
                                              2015/07/22 14:23:09LOG<W>QUIT<CRLF>
                                              2015/07/22 14:23:10LOG<R>221 DEV-AUS-CIM-01.swdev.local<CRLF>
                                              2015/07/22 14:23:10LOG<Disc>
                                                • Re: CatTools 3.10x e-mail problem
                                                  stefan2015

                                                  I found this in the infolog file :

                                                   

                                                   

                                                  2015-07-29 04:16:18

                                                  3-Info0CatTools ServiceSending report via e-mail
                                                  2015-07-29 04:16:194-Debug0

                                                  CatTools Service

                                                  Report e-mail to: bart@ourcompanyname.com has been queued
                                                  2015-07-29 04:16:204-Debug0CatTools ServiceError notification e-mail has been sent to: bart@ourcompanyname.com; helpdesk@ourcompanyname.com
                                                  2015-07-29 04:16:203-Info0CatTools ServiceScheduled activity has completed
                                                  2015-07-29 04:16:203-Info0CatTools ServicePerforming activity - Scheduled
                                                  2015-07-29 04:16:203-Info0CatTools ServiceLoading activity: _Cisco CLEAR ARP ASA. Schd: 6
                                                  2015-07-29 04:16:204-Debug0CatTools ServiceMarshaller - Running script. Device: ASA01

                                                   

                                                  And this in the sendmaillog :

                                                   

                                                  2015/07/29 04:16:19LOG<AB64>61#
                                                  2015/07/29 04:16:19NEWQ: C:\Program Files (x86)\CatTools3\MailQueue\rad94AB6.eml
                                                  2015/07/29 04:16:20NEWQ: C:\Program Files (x86)\CatTools3\MailQueue\rad2C634.eml
                                                  2015/07/29 04:16:24LOG<AB64>69#
                                                  2015/07/29 04:16:24NEWQ: C:\Program Files (x86)\CatTools3\MailQueue\radC4AA5.eml
                                                  2015/07/29 04:16:24LOG<AB64>61#
                                                  2015/07/29 04:16:24NEWQ: C:\Program Files (x86)\CatTools3\MailQueue\rad5A1D7.eml

                                                   

                                                  Mailqueue :

                                                   

                                                  From:CatTools@yourcompany.com

                                                  To:bart@ourcompanyname.com; helpdesk@ourcompanyname.com;

                                                  Date:Wed, 29 Jul 2015 04:16:20 +0200

                                                  Subject:Error with schedule: _Cisco Backup ASA's

                                                  MIME-Version: 1.0 (produced by Kiwi Mailer 3.10.0)

                                                  Content-Type: multipart/mixed; boundary="--boundary.kiwi.123456.654321"

                                                  X-KAttached:0

                                                  X-Priority:1

                                                  Importance:2

                                                  Sensitivity:0

                                                  X-KState:0

                                                  X-KSRetry:0

                                                   

                                                   

                                                  ----boundary.kiwi.123456.654321

                                                  Content-Type: text/HTML

                                                  Content-Transfer-Encoding: base64

                                                   

                                                  But doesn't really looks like your example.

                                                    • Re: CatTools 3.10x e-mail problem
                                                      bkyle

                                                      Please try sending a test message, and see if it matches my example.

                                                        • Re: CatTools 3.10x e-mail problem
                                                          stefan2015

                                                          We do receive an e-mail when we use a test message.


                                                          2015/07/30 13:26:28

                                                          LOGMail queue has 5176 entries
                                                          2015/07/30 13:26:28NEWNow: C:\Program Files (x86)\CatTools3\MailQueue\radF4B75.now
                                                          2015/07/30 13:26:28LOGStopQMonitoring invoked: 5176/5176 good messages still in queue
                                                          2015/07/30 13:26:28QOff
                                                          2015/07/30 13:26:28LOG<State>0
                                                          2015/07/30 13:26:28CHANGENew server assigned: 172.18.2.21
                                                          2015/07/30 13:26:28LOG<Conn>
                                                          2015/07/30 13:26:28LOG<R>220 mail.ourcompanyname.com ESMTP (29e34f994520f619b8da96e87af307c7)<CRLF>
                                                          2015/07/30 13:26:28LOG<State>1
                                                          2015/07/30 13:26:28LOG<W>EHLO TIENLINGSQL01<CRLF>
                                                          2015/07/30 13:26:29LOG<R>250-mail.ourcompanyname.com Hello TIENLINGSQL01 [172.18.3.245], pleased to meet you<CRLF>250-SIZE 200000000<CRLF>250-PIPELINING<CRLF>250-8BITMIME<CRLF>250 HELP<CRLF>
                                                          2015/07/30 13:26:29LOG<State>2
                                                          2015/07/30 13:26:29LOG<W>MAIL FROM:<CatTools@yourcompany.com><CRLF>
                                                          2015/07/30 13:26:29LOG<R>250 Sender <CatTools@yourcompany.com> OK<CRLF>
                                                          2015/07/30 13:26:29LOG<State>6
                                                          2015/07/30 13:26:29LOG<W>RCPT TO:<bart@ourcompanyname.coml><CRLF>
                                                          2015/07/30 13:26:29LOG<R>250 Recipient <bart@ourcompanyname.com> OK<CRLF>
                                                          2015/07/30 13:26:29LOG<State>6
                                                          2015/07/30 13:26:29LOG<W>RCPT TO:<bart@ourcompanyname.coml><CRLF>
                                                          2015/07/30 13:26:29LOG<R>250 Recipient <bart@ourcompanyname.com> OK<CRLF>
                                                          2015/07/30 13:26:29LOG<State>6
                                                          2015/07/30 13:26:29LOG<W>RCPT TO:<helpdesk@ourcompanyname.com><CRLF>
                                                          2015/07/30 13:26:29LOG<R>250 Recipient <helpdesk@ourcompanyname.com> OK<CRLF>
                                                          2015/07/30 13:26:29LOG<State>7
                                                          2015/07/30 13:26:29LOG<W>DATA<CRLF>
                                                          2015/07/30 13:26:29LOG<R>354 Start mail input; end with <CRLF>.<CRLF><CRLF>
                                                          2015/07/30 13:26:29LOG<State>8
                                                          2015/07/30 13:26:29LOG<W>From: CatTools@yourcompany.com<CRLF>
                                                          2015/07/30 13:26:29LOG<W>To: bart@ourcompanyname.com; bart@ourcompanyname.com; helpdesk@ourcompanyname.com <CRLF>
                                                          2015/07/30 13:26:29LOG<W>Date: Thu, 30 Jul 2015 13:26:28 +0200<CRLF>
                                                          2015/07/30 13:26:29LOG<W>Subject: CatTools - Test message<CRLF>
                                                          2015/07/30 13:26:29LOG<W>MIME-Version: 1.0 (produced by Kiwi Mailer 3.10.0)<CRLF>Content-Type: multipart/mixed; boundary="--boundary.kiwi.123456.654321"<CRLF>
                                                          2015/07/30 13:26:29LOG<W>Importance: Normal<CRLF>
                                                          2015/07/30 13:26:29LOG<W>X-Priority: 3 (Normal)<CRLF>
                                                          2015/07/30 13:26:29LOG<W><CRLF>----boundary.kiwi.123456.654321<CRLF>
                                                          2015/07/30 13:26:29LOG<W>152#
                                                          2015/07/30 13:26:29LOG<W><CRLF>.<CRLF>
                                                          2015/07/30 13:26:29LOG<R>250 Ok: queued as 70BFEB681C<CRLF>
                                                          2015/07/30 13:26:29LOG<State>9
                                                          2015/07/30 13:26:29SENTNow: C:\Program Files (x86)\CatTools3\MailQueue\radF4B75.now
                                                          2015/07/30 13:26:29LOG<W>QUIT<CRLF>
                                                          2015/07/30 13:26:29LOG<R>221 mail.ourcompanyname.com Goodbye TIENLINGSQL01, closing connection<CRLF>
                                                          2015/07/30 13:26:29LOG<Disc>
                                                          2015/07/30 13:26:29LOG<State>12
                                                          2015/07/30 13:26:29LOG<State>12
                                                          2015/07/30 13:26:29LOGStopQMonitoring invoked: 5176/5176 good messages still in queue
                                                          2015/07/30 13:26:29QOff

                                                           

                                                          But with a scheduled job when an error occur we receive none message at all. Also nothing seems to happen on the sendmaillog then.


                                                            • Re: CatTools 3.10x e-mail problem
                                                              bkyle

                                                              Stefan,

                                                               

                                                              As a test, try running the CatTools service under the same account that you are logged in with when doing the test.

                                                                • Re: CatTools 3.10x e-mail problem
                                                                  stefan2015
                                                                  2015-08-06 11:21:45NEWNow: C:\Program Files (x86)\CatTools3\MailQueue\radD5781.now
                                                                  2015-08-06 11:21:45LOGStopQMonitoring invoked: 6667/6667 good messages still in queue
                                                                  2015-08-06 11:21:45QOff
                                                                  2015-08-06 11:21:45LOG<State>0
                                                                  2015-08-06 11:21:45CHANGENew server assigned: 172.18.2.21
                                                                  2015-08-06 11:21:45LOG<Conn>
                                                                  2015-08-06 11:21:45LOG<R>220 mail.ourcompanyname.com ESMTP (29e34f994520f619b8da96e87af307c7)<CRLF>
                                                                  2015-08-06 11:21:45LOG<State>1
                                                                  2015-08-06 11:21:45LOG<W>EHLO TIENLINGSQL01<CRLF>
                                                                  2015-08-06 11:21:45LOG<R>250-mail.ourcompanyname.com Hello TIENLINGSQL01 [172.18.3.245], pleased to meet you<CRLF>250-SIZE 200000000<CRLF>250-PIPELINING<CRLF>250-8BITMIME<CRLF>250 HELP<CRLF>
                                                                  2015-08-06 11:21:45LOG<State>2
                                                                  2015-08-06 11:21:45LOG<W>MAIL FROM:<CatTools@yourcompany.com><CRLF>
                                                                  2015-08-06 11:21:45LOG<R>250 Sender <CatTools@yourcompany.com> OK<CRLF>
                                                                  2015-08-06 11:21:45LOG<State>6
                                                                  2015-08-06 11:21:45LOG<W>RCPT TO:<bart@ourcompanyname.coml><CRLF>
                                                                  2015-08-06 11:21:45LOG<R>250 Recipient <bart@ourcompanyname.coml> OK<CRLF>
                                                                  2015-08-06 11:21:45LOG<State>6
                                                                  2015-08-06 11:21:45LOG<W>RCPT TO:<bart@ourcompanyname.com><CRLF>
                                                                  2015-08-06 11:21:45LOG<R>250 Recipient <bart@ourcompanyname.com> OK<CRLF>
                                                                  2015-08-06 11:21:45LOG<State>6
                                                                  2015-08-06 11:21:45LOG<W>RCPT TO:<helpdesk@ourcompanyname.com><CRLF>
                                                                  2015-08-06 11:21:45LOG<R>250 Recipient <helpdesk@ourcompanyname.coml> OK<CRLF>
                                                                  2015-08-06 11:21:45LOG<State>7
                                                                  2015-08-06 11:21:45LOG<W>DATA<CRLF>
                                                                  2015-08-06 11:21:45LOG<R>354 Start mail input; end with <CRLF>.<CRLF><CRLF>
                                                                  2015-08-06 11:21:45LOG<State>8
                                                                  2015-08-06 11:21:45LOG<W>From: CatTools@yourcompany.com<CRLF>
                                                                  2015-08-06 11:21:45LOG<W>To: bart@ourcompanyname.com;bart@ourcompanyname.com; helpdesk@ourcompanyname.com<CRLF>
                                                                  2015-08-06 11:21:45LOG<W>Date: Thu, 06 Aug 2015 11:21:45 +0200<CRLF>
                                                                  2015-08-06 11:21:45LOG<W>Subject: CatTools - Test message<CRLF>
                                                                  2015-08-06 11:21:45LOG<W>MIME-Version: 1.0 (produced by Kiwi Mailer 3.10.0)<CRLF>Content-Type: multipart/mixed; boundary="--boundary.kiwi.123456.654321"<CRLF>
                                                                  2015-08-06 11:21:45LOG<W>Importance: Normal<CRLF>
                                                                  2015-08-06 11:21:45LOG<W>X-Priority: 3 (Normal)<CRLF>
                                                                  2015-08-06 11:21:45LOG<W><CRLF>----boundary.kiwi.123456.654321<CRLF>
                                                                  2015-08-06 11:21:45LOG<W>152#
                                                                  2015-08-06 11:21:45LOG<W><CRLF>.<CRLF>
                                                                  2015-08-06 11:21:46LOG<R>250 Ok: queued as 07C501A001<CRLF>
                                                                  2015-08-06 11:21:46LOG<State>9
                                                                  2015-08-06 11:21:46SENTNow: C:\Program Files (x86)\CatTools3\MailQueue\radD5781.now
                                                                  2015-08-06 11:21:46LOG<W>QUIT<CRLF>
                                                                  2015-08-06 11:21:46LOG<R>221 mail.ourcompanyname.com Goodbye TIENLINGSQL01, closing connection<CRLF>
                                                                  2015-08-06 11:21:46LOG<Disc>
                                                                  2015-08-06 11:21:46LOG<State>12
                                                                  2015-08-06 11:21:46LOGStopQMonitoring invoked: 6667/6667 good messages still in queue
                                                                  2015-08-06 11:21:46QOff
                                                                  2015/08/06 11:21:52Q6667 messages. 0 are bad.

                                                                   

                                                                  The test message as administrator logged on.