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Accessing FAQs without authentcation

Hi all,

Is there anyway the FAQs can be accessed without logging in?

Users currently login via AD/LDAP, we want to keep this in place for ticket creation.

Basically I've been asked to create a set of FAQs on a webpage.....don't want to reinvent the wheel!

Thanks

Paul

  • FAQs themselves don't require authentication to view, only to browse / search for within the client portal.
    That being said, you can get the direct URLs for your published FAQs and compile them in one place.

    If you want to stay away from creating external pages to house these FAQs, you could:

    1. Create an FAQ that lists all of your other FAQs (or at least the ones that you've been requested to make accessible)
    2. Post the link to that FAQ in the Welcome Message or as a Public Message on your WHD log-in page

    This may not be the most elegant method (you'll have to maintain that list of FAQs yourself, and if there are more than just a handful of them it may be overwhelming for the end-user to find the one they need), but it's certainly an in-house solution that should work as a stop-gap measure. I hope this helps!

  • FAQ links are of the following format:
    https://[WHD_HOST_ADDRESS]/helpdesk/WebObjects/Helpdesk.woa/wa/FaqActions/view?faqId=[FAQ_NUMBER]