0 Replies Latest reply on Jul 14, 2015 12:39 PM by nbowles@attitash.com

    Actions Based On Incoming Mail


      I have an automated task set up to create a new ticket every month to track our backup progress.  I get emails that let me know the status of these backups nightly.  I would like to have these emails sent directly to the WHD to then be added to notes in my ticket that gets opened every month. 


      I know I can have an email append a note to the ticket, but it requires the ticket number which in this case will change every month.  Is there any way for me to scan the subject of an incoming email and then add it to task ticket notes?


      Thanks you.