0 Replies Latest reply on Jul 14, 2015 12:08 PM by adam.cox

    Problem with session backup of CUE service module

    adam.cox

      Using CatTools 3.10 (Enterprise) to backup a Unity Express module from its host router.

      I've followed these steps to connect: http://www.kiwisyslog.com/help/cattools/index.html?dev_connectingviaasession.htm

      The info log shows the following:

       

      2015-07-14 17:43:58    4-Debug    1    se-10-17-0-10-    Login to rtr2-cla-hq was successful

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    DeviceHostnameID: rtr2-cla-hq

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    ConnectViaDo - Connecting to: se-10-17-0-10-

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    Enable mode is needed before command can be issued

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    Waiting for an echo of enable command

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    Waiting for enter enable password prompt

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    Already in enable mode, or no password was set.

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    Waiting for an echo of term no mon command

      2015-07-14 17:44:03    4-Debug    1    se-10-17-0-10-    Issuing commands to connect from rtr2-cla-hq to se-10-17-0-10- via Session (router)

      2015-07-14 17:44:05    4-Debug    1    se-10-17-0-10-    ConnectViaDo - getting all fields se-10-17-0-10-

      2015-07-14 17:44:05    4-Debug    1    se-10-17-0-10-    Login Cisco IOS: se-10-17-0-10-

      2015-07-14 17:44:35    2-Warning    1    se-10-17-0-10-    Authentication failed - will retry.

      2015-07-14 17:45:08    2-Warning    1    se-10-17-0-10-    Specified Username is invalid for device - will retry.

      2015-07-14 17:45:42    1-Error    1    se-10-17-0-10-    Specified Username is invalid for device.

      2015-07-14 17:45:42    3-Info    0    CatTools Service    Stopping Activity.

       

      I enabled capture mode, and the debug log shows that the session connection works, and prompts for usersname and password which are also entered successfully. This returns "Password OK", but at this point (assuming I'm reading the log correctly) CatTools seems to fail to recognise that the login was successful. Instead it waits around 30 seconds before entering the username again (this time at the enable prompt), which returns the error "Invalid input detected at '^' marker". It tries this once more, before waiting for the connection to timeout. I've attached a copy of the log (usernames, passwords and identifying info changed or removed).

       

      Can anyone shed any light on what I've missed? I'm guessing there must be some way to make it recognise that it's connected, I tried playing with some of the prompts and variations but got nowhere. Any help greatly appreciated!