4 Replies Latest reply on Jul 14, 2015 8:41 AM by salernom

    What Request Types do you use?

    ebrouwer

      Greetings,

       

      I'd be curious to know what Request Types you've setup.  I want to be able to report on where our main issues exist (training, user error, hardware, etc.) but I don't want to get bogged down in too much detail or layers.  What's working for you?  What's NOT working for you?

       

      Thanks,

       

      Eric

        • Re: What Request Types do you use?
          ebrouwer

          These are the Request Types we setup.  To early to tell if they work or not.

           

          - Application

               - App 1

               - App 2

               - App 3

               - Other

          - Conferencing

          - Backup/Restore

          - Change Request

          - Email

          - FTP

          - Hardware

               - PC

               - Mobile

               - Provisioning

          - Internet

          - General IT/Other

          - Network

               - VPN

               - Wired

               - Wireless

          - Phone/Voicemail

          - Printer/Toner

          - Server

          - User Add/Mod/Del

          • Re: What Request Types do you use?
            salernom

            Sort of happy this topic came, noticed we got some redundant categories ... any how here is ours:

            1. New Employee Enrollment
              • Accounts Setup
              • Help Desk(s) Update
              • Procedure
              • Submitted Request
              • Tech Install/Config
              • Tech Install/Config-
              • VOIP/Tele
            1. New Adjunct Enrollment
            2. Employee Move
              • Help Desk(s) Update
              • Submitted Request
              • Technoloy Move/Config
              • Verify AD Account
              • VOIP/Tele Update
            3. Employee Resignation
              • Business Account(s) Deactivation
              • Hardware/Mobile Retrieval
              • Network Drive Termination
              • Submitted Request
              • Technology Account(s) Deactivation
              • VOIP/Cell Deactivation
              • VPN Deactivation

            ~1. Service Request

            • Business Applications
              • Custom Scripting
              • Datatel
              • DocEscan
              • E-Forms
              • E-Procurement.
              • Hershey
              • Informer
              • Misc Business App
              • NCID
              • Raiser's Edge
              • Regroup
              • Soft Docs
              • SPOL
              • Web Advisor
            • Computer Lab
                • Hardware Install
                • Misc Lab
                • Pearson Vue
                • Software Install
            • Copier
            • DistED
            • Email
                • 91 Day Archive
                • Abuse
                • Gmail
                • GroupWise
                • List Serv
                • Misc Email
            • Hardware
                • Apple Grant
                • Batteries
                • Computer Install
                • Generic Issue
                • Hard Drive
                • IPAD
                • L300
                • Misc Hardware
                • Monitor
                • NIC
                • Peripheral (Keyboard/Mouse)
                • Power
                • Power Discharge
                • Projector
                • Quomo
                • RAM
                • Reformat
                • Rom Drive
                • Scanner
                • Sound
                • Surge Protector Recall
                • Tablet
                • Upgrade
                • Video
                • Virtual
                • Warranty Replacement
                • Web Cam
            • Help Desk Service
                • Facilities HelpDesk
                • IT Helpdesk
            • Imaging
            • Information Request
            • Media
                • Audio\Video Install
                • Misc Media
                • Off Campus Support
                • On Campus Support
                • Video Conf\Skype
            • Moblie Device
            • Network
                • Cable Replace/Run
                • Deep Freeze Config
                • Firewall/ACL
                • Identity FInder
                • Internet
                • Misc Network
                • Network Drive
                • Network Infrastructure
                • Server
                • VPN
                • Wireless
                  • § Apple Grant
                  • § ClearWire
                  • § Local
                  • § Misc Wireless
                  • § Panther Net
            • Password Reset
                • Active Directory
                • Datatel
                • E-Procurement.
                • Gmail
                • GroupWise
                • Hershey
                • Informer
                • NCID
                • Other
                • VOIP
                • Web Advisor
            • Printer
            • Purchase Request
            • Quote Request
            • Remote Assitance
            • Software
                • Software Disposal
                • Software Install
                • Software Misc
                • Software Problem
            • Technology Removal
            • Ticket Canceled @ User
            • Virus/Trojan/Malware
            • VOIP/Tele
                • Cell Phone
                • Change
                • Conference
                • Console Setup
                • FAX
                • Jabber
                • Misc VOIP/Tele
                • Move
                • New Install
                • Special Request
                • Trouble
                • Voice Mail
            • Website
            • Work Order
            • Wrong Help Desk

            ~2. Technology Install

            • Desktop
            • Lab
            • Laptop
            • Monitor(s)
            • Printer
            • Projector
            • Scanner
            • Tablet
            • TV/Digital Signage
            • UPS
            • VOIP

            ~3. Technology Move

            ~4. Inventory Updates

            ~5. Project

            • Barker Remodel
            • Block LD
            • Call Boxes
            • CMS for Website
            • Config Manager
            • ConnectOnce
            • Control Procedure
            • Digital Signage
            • e-Transcript implementation
            • Equipment Audit
            • Facilities Help Desk
            • H109
            • Identity Finder
            • Imaging/DoceScan
            • Infortel Server
            • Infortel Call Reporting
            • Inventory
            • Keyless Entry
            • LDAP Integration
            • Music on Hold
            • Nagios
            • Nessus Scans/PCI
            • Network Refresh
            • Network Sharing
            • New L300 Servers
            • PCI VLAN
            • Phone Tags
            • Phones for Paging Server
            • Recycle BLD J
            • SAN upgrade
            • Security Enhancements
            • Server/Switch Upgrade Sch
            • SNR for Security
            • Soft Docs Scanners
            • Time Clocks
            • UPS Upgrade
            • VOIP Encryption
            • Web Site Redesign
            • Wiki
            • ~5a. Project
            • AP Install Havelock
            • IT Help Desk
            • Upgrade Call Manager

            ~6. Task

            • Backup
            • Inventory
            • Maintenance
            • Misc Tasks
            • Network
            • Reminder
            • Reports
            • Scans
            • Technology Sign Out Sheet

            ~7. Event

            • Network
            • Server
            • Storage

            ~8. Auditorium