We have created a client admin role.
The clients who are linked with this admin role may view the tickets of the other members of the admin role, all is ok.
Our problem is that WHD send an email notification to ALL clients and not only the one that generated the ticket.
What are we doing wrong ?
Thank you for your help !
Are all of your client admins for the same location? If so, under "Client Admins" for that location, do you have the "Copy Admin on Ticket Updates" permission enabled for each admin?