1 Reply Latest reply on Jul 15, 2015 2:31 PM by srjones

    tickets sent to all members of the client admin role

    jag

      Hi,

       

      We have created a client admin role.

       

      The clients who are linked with this admin role may view the tickets of the other members of the admin role, all is ok.

       

      Our problem is that WHD send an email notification to ALL clients and not only the one that generated the ticket.

       

      • In the Tech Group Info the option "when a Ticket's Location belongs to a Location Group, give precedence,,," is NOT set
      • we have configured a Level 1 option:
        • auto-assign to level tech
        • load balancing
        • force email to: tech, Group Manager
        • if no Tech assigned send email to level techs
        • default email récipients are: client, tech, group manager

       

       

      What are we doing wrong ?

       

      Thank you for your help !