0 Replies Latest reply on Jul 10, 2015 12:21 PM by joseedwin

    repeated comment


      Hi guys,


      first time starting a discussion. hopefully i can get some guidance.  we had a client start a ticket and then added a comment with attachments.  we have set Scheduled E-Mail Delivery Threshold to 1.  client added their first comment with attachments and a cc to multiple email address. it was sent, but what is weird is that it kept repeating the same comment a few time after that the first additional comment.  we have closed the ticket and i am hoping that it will stop adding notes/comments to that ticket.  any idea why this started happening?


      web help desk version 12.3.0 - Build #


      thank you.