first time starting a discussion. hopefully i can get some guidance. we had a client start a ticket and then added a comment with attachments. we have set Scheduled E-Mail Delivery Threshold to 1. client added their first comment with attachments and a cc to multiple email address. it was sent, but what is weird is that it kept repeating the same comment a few time after that the first additional comment. we have closed the ticket and i am hoping that it will stop adding notes/comments to that ticket. any idea why this started happening?
web help desk version 12.3.0 - Build #184.108.40.2061