0 Replies Latest reply on Jul 10, 2015 12:21 PM by joseedwin

    repeated comment

    joseedwin

      Hi guys,

       

      first time starting a discussion. hopefully i can get some guidance.  we had a client start a ticket and then added a comment with attachments.  we have set Scheduled E-Mail Delivery Threshold to 1.  client added their first comment with attachments and a cc to multiple email address. it was sent, but what is weird is that it kept repeating the same comment a few time after that the first additional comment.  we have closed the ticket and i am hoping that it will stop adding notes/comments to that ticket.  any idea why this started happening?

       

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      thank you.