SAM Integration with ticketing system

if you don't need in the history table on a per alert incident basis, you can tie using ${alertobjectid} from the AlertActive table.  That is what is used to Acknowledge.

I would love to hear from SW on this as well. 

I need to update my alerts with ticket numbers too and hopefully I'm missing it, but the custom properties for alerts are at the alert config level and not the alert instance level.

In our case, we need to have notes that follow the alert into the alertHistory table.

We are also very interested.

njoylif‌ is correct. The  ${alertobjectid} is the unique identifier for that specific alert. You may find the alert Notes field more suitable for your purposes vs custom properties. The alert notes can also be updated using the Orion SDK.

aLTeReGo‌, there is currently nothing (notes or otherwise usable) that goes with the alert to the history table [per alert instance], is that right?

I would think this would be very useful for auditing purposes.

want to verify before I put a feature request in , thanks.

Alert notes persist within the database.

I thought they were persistent to the alertobjects table, which does persist at a component/check level, but I understand that:

    an alert triggers for component check x on 6/1/15 and you put ticket number 1001 and some info in the notes.

        issue is resolved and ticket is closed.  notes stay put for alertobjectID y (tied to component x directly)

    an alert triggers for component check x on 6/15/15 and you put ticket number 1015 and some info in the notes.

your notes will now comprise of ticket number 1001 and some info + ticket number 1015 and some info.  is that correct?

This does, if written properly, allow one to tie the ticketing system and alert notes together, but becomes problematic if component bouncing occurs.  I had thought about writing something to clear notes on new alert trigger, then update notes w/ ticket info as tkt created...

am I making this too hard?

Thank you aLTeReGo, for responding!

Indeed, this works precisely as you describe above njoylif‌.

Thanks Guys i will give a try and will keep you posted. I will capture ${alertobjectid} and will try to update notes field. Also is it possible to have this notes field in Active alerts console. My business requirement is , i will provide the SAM Console access to Command Center team, and this team should see for which alert tickets has been created..

Thanks,

Banu

Yes, notes appear in the Alert Details view. as seen here -> http://oriondemo.solarwinds.com/Orion/NetPerfMon/ActiveAlertDetails.aspx?NetObject=AAT:48

Thanks. Is it possible to have the "AlertNotes" as one of the column in Allactive alert window

http://oriondemo.solarwinds.com/Orion/NetPerfMon/Alerts.aspx