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Unknown Orion user admin (SWIS Error)

Hi,

We work on SWIS to create containers, nodes etc. Sometimes we get an error like 'Unknown Orion user admin' or 'Unknown Orion user <username>'. Why get this error?

  • That's strange. What else can you say about this? Like how often does it happen, what method are you using to connect, etc.

  • This error get often while container/node adding (or any process), especially when want to add sequentially. For each process, client is opened, ( via command "client.Open();" ) after adding node/create container  (  "client.Invoke("Orion.Container", "CreateContainer", element);" etc. ) and finally client is closed ( via command "client.Close();" ). There is no specific time interval for that error.

  • No clues there. Let's go to the logs. We'll need debug-level logging to see what's going on here. But since this is an intermittent error, we need to turn on debug logging only for the specific area involved - if we turn on debug logging for the whole service, running your script will flood the log with noise.

    To turn on debug logging for the relevant area, edit C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\SolarWinds.InformationService.Service.exe.config and find the section near the bottom with a bunch of <logger> elements. Add this element:

        <logger name="SolarWinds.Data.Providers.Orion.AccountLimitations">

          <level value="DEBUG" />

        </logger>

    When you save the .config file, it will pick up the logging changes automatically - you don't need to restart anything.

    Run your tool until you get the "Unknown Orion user" message. Capture C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log and send it to me (thwack private message will work) and I'll take a look.