3 Replies Latest reply on Jul 1, 2015 2:30 PM by tdanner

    Unknown Orion user admin (SWIS Error)

    juniordev

      Hi,

      We work on SWIS to create containers, nodes etc. Sometimes we get an error like 'Unknown Orion user admin' or 'Unknown Orion user <username>'. Why get this error?

        • Re: Unknown Orion user admin (SWIS Error)
          tdanner

          That's strange. What else can you say about this? Like how often does it happen, what method are you using to connect, etc.

            • Re: Unknown Orion user admin (SWIS Error)
              juniordev

              This error get often while container/node adding (or any process), especially when want to add sequentially. For each process, client is opened, ( via command "client.Open();" ) after adding node/create container  (  "client.Invoke("Orion.Container", "CreateContainer", element);" etc. ) and finally client is closed ( via command "client.Close();" ). There is no specific time interval for that error.

                • Re: Unknown Orion user admin (SWIS Error)
                  tdanner

                  No clues there. Let's go to the logs. We'll need debug-level logging to see what's going on here. But since this is an intermittent error, we need to turn on debug logging only for the specific area involved - if we turn on debug logging for the whole service, running your script will flood the log with noise.

                   

                  To turn on debug logging for the relevant area, edit C:\Program Files (x86)\SolarWinds\Orion\Information Service\3.0\SolarWinds.InformationService.Service.exe.config and find the section near the bottom with a bunch of <logger> elements. Add this element:

                   

                      <logger name="SolarWinds.Data.Providers.Orion.AccountLimitations">
                        <level value="DEBUG" />
                      </logger>
                  

                   

                  When you save the .config file, it will pick up the logging changes automatically - you don't need to restart anything.

                   

                  Run your tool until you get the "Unknown Orion user" message. Capture C:\ProgramData\SolarWinds\InformationService\v3.0\Orion.InformationService.log and send it to me (thwack private message will work) and I'll take a look.