We use the "location" field to differentiate one customer from another.
We now want to give our customers (i.e. companies/organisations) access to WHD so they can create and lodge their own tickets. We want logons for individual users at a given customer.
We want all tickets created for a given customer to be visible to any user from that customer irrespective of who created it. At present they can only see tickets that they created personally.
Can such a user be made to see the tickets created by other users from the same customer, i.e. location?
Looks like we can do it via the "department" field. Each user at a given customer can see all their tickets as they are all going to be in the same "department".
Any other ideas welcome!