1 Reply Latest reply on Jun 30, 2015 1:28 AM by ccie2325

    Want our customers to see tickets of other users


      We use the "location" field to differentiate one customer from another.


      We now want to give our customers (i.e. companies/organisations) access to WHD so they can create and lodge their own tickets. We want logons for individual users at a given customer.


      We want all tickets created for a given customer to be visible to any user from that customer irrespective of who created it. At present they can only see tickets that they created personally.


      Can such a user be made to see the tickets created by other users from the same customer, i.e. location?