1 Reply Latest reply on Jun 30, 2015 1:28 AM by ccie2325

    Want our customers to see tickets of other users

    ccie2325

      We use the "location" field to differentiate one customer from another.

       

      We now want to give our customers (i.e. companies/organisations) access to WHD so they can create and lodge their own tickets. We want logons for individual users at a given customer.

       

      We want all tickets created for a given customer to be visible to any user from that customer irrespective of who created it. At present they can only see tickets that they created personally.

       

      Can such a user be made to see the tickets created by other users from the same customer, i.e. location?