7 Replies Latest reply on Jul 9, 2015 4:40 PM by tmccolgan

    node license issue

    tmccolgan

      I'm deploying the LEM agent to a good amount of nodes (mix of win 7 and win 2008).

       

      Every so often I will deploy an agent, the machine will show up in LEM but show as disconnected and also as a universal license (apposed to an agent license). The deployment clearly worked, but why does the machine show offline and the incorrect license type?

       

      Thank you in advance.

      Tim

        • Re: node license issue
          curtisi

          Tim,

           

          You may want to open a Support ticket so they can work with you over the phone, but...

           

          On the machines that are showing disconnected, can you go to:

           

          C:\Windows\System32 (or SysWOW64)\ContegoSPOP and look at the spoplog.txt?  Are there errors or any interesting messages?

           

          Look at the spop.conf.  Is the manager name/IP set correctly?

           

          On the manager, if you SSH into the appliance, and then go to MANAGER and run a WATCHLOG, do you see errors or problems there?

            • Re: node license issue
              tmccolgan

              I started off by completed removing the agent and re-installing and the same computer checked in as a universal node again. I'll check these logs and report back.

                • Re: node license issue
                  tmccolgan

                  Spop log shows a communication issue, but the ports are open, they have been open for almost a year now since our initial deployment. And it's checking in with the manager as it does show up as a node, but just the wrong type and as disconnected. This is also agent 6.1 (6.0 was installed initially)

                   

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [AgentVersionHeaderProvider] {main:1} SolarWinds Log and Event Agent (Release: 6.1.0[release] build: 6.1.0.448.474828)

                   

                   

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [Contego] {main:1} Java version: 1.7.0_65 Java home: C:\Windows\system32\ContegoSPOP\jre1.7.0_65

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [LogbackUtils] {main:1} Setting logging com.solarwinds.lem.communication.xml to level INFO

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [LogbackUtils] {main:1} Setting logging ROOT to level INFO

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [LogbackUtils] {main:1} Setting logging org.glassfish.grizzly to level WARN

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [LogbackUtils] {main:1} Setting logging org.springframework to level WARN

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [Contego] {main:1} Event memory was set to: 1000

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [Contego] {main:1} Events per queue was set to: 100000

                  (Wed Jul 08 17:11:43 EDT 2015) WW:WARNING [Contego] {SPOP:8} Starting TriGeo Agent (Release 6.1.0) build 6.1.0.448.474828

                  (Wed Jul 08 17:11:43 EDT 2015) WW:WARNING [SpopModule] {SPOP:8} build server version string: 6.1.0.448.474828

                  (Wed Jul 08 17:11:43 EDT 2015) WW:WARNING [InDepthConfigProps] {SPOP:8} nDepth enabled via default because InDepthEnable not present

                  (Wed Jul 08 17:11:43 EDT 2015) WW:WARNING [InDepthConfigProps] {SPOP:8} indepth.conf not found at C:\Windows\system32\ContegoSPOP\indepth.conf

                  (Wed Jul 08 17:11:43 EDT 2015) WW:WARNING [RawDataClient] {SPOP:8} Status Inactive

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [UpdateClient] {SPOP:8} OS signature: Windows XP;5.1;x86

                  (Wed Jul 08 17:11:43 EDT 2015) II:INFO [UpdateClient] {SPOP:8} Update Bootstrap initialized

                  (Wed Jul 08 17:11:43 EDT 2015) WW:WARNING [Contego] {SPOP:8} Initializing database

                  (Wed Jul 08 17:11:43 EDT 2015) WW:WARNING [Contego] {SPOP:8} Database Initialized

                  (Wed Jul 08 17:11:44 EDT 2015) WW:WARNING [Contego] {Initialize Communications:10} Initializing Agent communications

                  (Wed Jul 08 17:11:44 EDT 2015) WW:WARNING [Contego] {Initialize Connectors:13} Initializing ConnectorAPI

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [BuffBytesOneReaderOneWriter] {Initialize Communications:10} CommDataQueue BBS configured to queue directory: spop\q\CommDataQueue

                  (Wed Jul 08 17:11:44 EDT 2015) WW:WARNING [Communications] {Initialize Communications:10} Operating System == Windows XP;5.1;x86

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} adding filename: Windows Active Response.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} windowstoolfile: Windows Active Response

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} adding filename: Windows Active Response.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} windowstoolfile: Windows Active Response

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConnectorControllerModuleImpl] {Initialize Connectors:13} SESSIONS_LOCATION: C:\Windows\system32\ContegoSPOP\6.1.0\ext\

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConnectorControllerModuleImpl] {Initialize Connectors:13} TOOLS_LOCATION: C:\Windows\system32\ContegoSPOP\6.1.0\ext\

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} adding filename: Windows Active Response.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} windowstoolfile: Windows Active Response

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} adding filename: Windows Active Response.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ConvertToolSettings] {Initialize Connectors:13} windowstoolfile: Windows Active Response

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [WindowsCommandsSession] {Initialize Connectors:13} Windows Actions Loaded

                  (Wed Jul 08 17:11:44 EDT 2015) WW:WARNING [Contego] {Initialize Connectors:13} Initializing FAST

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [FastCenter] {Initialize Connectors:13} Initializing

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [FastCenter] {Initialize Connectors:13} Loaded connector pack : C:\Windows\system32\ContegoSPOP\tools\ntapplication.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [FastCenter] {Initialize Connectors:13} Loaded connector pack : C:\Windows\system32\ContegoSPOP\tools\ntsecurity.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [FastCenter] {Initialize Connectors:13} Loaded connector pack : C:\Windows\system32\ContegoSPOP\tools\ntsystem.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [FastCenter] {Initialize Connectors:13} Loaded connector pack : C:\Windows\system32\ContegoSPOP\tools\vistasecurity.xml

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [FastCenter] {Initialize Connectors:13} Online

                  (Wed Jul 08 17:11:44 EDT 2015) II:INFO [ComStoreInfo] {Initialize Communications:10} store values: alias:  trustedStore: spop\hierarchy.trigeo privateStorespop\private.trigeo

                  (Wed Jul 08 17:11:45 EDT 2015) II:INFO [ComStoreInfo] {Initialize Communications:10} store values: alias:  trustedStore: spop\hierarchy.trigeo privateStore: spop\private.trigeo

                  (Wed Jul 08 17:11:45 EDT 2015) II:INFO [Communications] {ComModuleSpop:21} We are not installed yet, certificates missing

                  (Wed Jul 08 17:11:45 EDT 2015) WW:WARNING [NioComNetworkParent] {ComModuleSpop:21} Making install request to: qcswlem.qchek.com

                  (Wed Jul 08 17:11:46 EDT 2015) WW:WARNING [NioComNetworkParent] {ComModuleSpop:21} Install request completed (favorably)

                  (Wed Jul 08 17:11:46 EDT 2015) WW:WARNING [Communications] {ComModuleSpop:21} This entity has got its certificate signed by the parent.

                  (Wed Jul 08 17:11:46 EDT 2015) WW:WARNING [ComModule] {ComModuleSpop:21} Opening installed connection to parent.

                  (Wed Jul 08 17:11:46 EDT 2015) II:INFO [NioComNetworkParent] {ComModuleSpop:21} Creating Nio Center for Client.

                  (Wed Jul 08 17:11:46 EDT 2015) WW:WARNING [NioCenterOnClient] {ComModuleSpop:21} Initializing Nio Center.

                  (Wed Jul 08 17:11:46 EDT 2015) II:INFO [NioComNetworkParent] {ComModuleSpop:21} Starting Nio Center for Client thread.

                  (Wed Jul 08 17:11:46 EDT 2015) II:INFO [NioSelectorOnClient] {NioComNetworkParent:22} Force flush after every nio write: false

                  (Wed Jul 08 17:11:46 EDT 2015) II:INFO [NioSelectorOnClient] {NioComNetworkParent:22} Send socket buffer size: 65536

                  (Wed Jul 08 17:11:46 EDT 2015) II:INFO [NioSelectorOnClient] {NioComNetworkParent:22} Receive socket buffer size: 8192

                  (Wed Jul 08 17:11:46 EDT 2015) WW:WARNING [NioCenterOnClient] {NioComNetworkParent:22} Nio Center successfully initialized.

                  (Wed Jul 08 17:11:46 EDT 2015) WW:WARNING [NioCenterOnClient] {NioComNetworkParent:22} Nio Center Connecting.

                  (Wed Jul 08 17:11:46 EDT 2015) II:INFO [NioSelectorOnClient] {NioComNetworkParent:22} Successful binding to host: 0.0.0.0/0.0.0.0:37893 , on port: 37893

                  (Wed Jul 08 17:12:07 EDT 2015) EE:ERR [NioSelectorOnClient] {NioComNetworkParent:22} Connection status: Unable to complete nio connection to address qcswlem.qchek.com:37892

                  java.net.ConnectException: Connection timed out: connect

                    at sun.nio.ch.Net.connect0(Native Method) ~[na:1.7.0_65]

                    at sun.nio.ch.Net.connect(Unknown Source) ~[na:1.7.0_65]

                    at sun.nio.ch.Net.connect(Unknown Source) ~[na:1.7.0_65]

                    at sun.nio.ch.SocketChannelImpl.connect(Unknown Source) ~[na:1.7.0_65]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.tryToConnect(NioSelectorOnClient.java:256) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.connect(NioSelectorOnClient.java:226) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.initiateConnection(NioSelectorOnClient.java:154) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.connect(NioCenter.java:273) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.run(NioCenter.java:249) [lem_core.jar:6.1.0.448.474828]

                    at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:52) [lem_util.jar:6.1.0.448.474828]

                  (Wed Jul 08 17:12:10 EDT 2015) EE:ERR [NioSelectorOnClient] {NioComNetworkParent:22} Connection status: Unable to complete nio connection to address qcswlem.qchek.com:37892

                  java.nio.channels.ClosedChannelException: null

                    at sun.nio.ch.SocketChannelImpl.ensureOpenAndUnconnected(Unknown Source) ~[na:1.7.0_65]

                    at sun.nio.ch.SocketChannelImpl.connect(Unknown Source) ~[na:1.7.0_65]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.tryToConnect(NioSelectorOnClient.java:256) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.retryConnection(NioSelectorOnClient.java:240) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.connect(NioSelectorOnClient.java:229) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.initiateConnection(NioSelectorOnClient.java:154) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.connect(NioCenter.java:273) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.run(NioCenter.java:249) [lem_core.jar:6.1.0.448.474828]

                    at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:52) [lem_util.jar:6.1.0.448.474828]

                  (Wed Jul 08 17:12:13 EDT 2015) EE:ERR [NioSelectorOnClient] {NioComNetworkParent:22} Connection status: Unable to complete nio connection to address qcswlem.qchek.com:37892

                  java.nio.channels.ClosedChannelException: null

                    at sun.nio.ch.SocketChannelImpl.ensureOpenAndUnconnected(Unknown Source) ~[na:1.7.0_65]

                    at sun.nio.ch.SocketChannelImpl.connect(Unknown Source) ~[na:1.7.0_65]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.tryToConnect(NioSelectorOnClient.java:256) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.retryConnection(NioSelectorOnClient.java:240) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.connect(NioSelectorOnClient.java:229) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.initiateConnection(NioSelectorOnClient.java:154) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.connect(NioCenter.java:273) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.run(NioCenter.java:249) [lem_core.jar:6.1.0.448.474828]

                    at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:52) [lem_util.jar:6.1.0.448.474828]

                  (Wed Jul 08 17:12:16 EDT 2015) EE:ERR [NioSelectorOnClient] {NioComNetworkParent:22} Connection status: Unable to complete nio connection to address qcswlem.qchek.com:37892

                  java.nio.channels.ClosedChannelException: null

                    at sun.nio.ch.SocketChannelImpl.ensureOpenAndUnconnected(Unknown Source) ~[na:1.7.0_65]

                    at sun.nio.ch.SocketChannelImpl.connect(Unknown Source) ~[na:1.7.0_65]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.tryToConnect(NioSelectorOnClient.java:256) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.retryConnection(NioSelectorOnClient.java:240) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.connect(NioSelectorOnClient.java:229) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.client.NioSelectorOnClient.initiateConnection(NioSelectorOnClient.java:154) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.connect(NioCenter.java:273) [lem_core.jar:6.1.0.448.474828]

                    at com.trigeo.core.communications.nio.NioCenter.run(NioCenter.java:249) [lem_core.jar:6.1.0.448.474828]

                    at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    at com.trigeo.util.TriGeoThread.run(TriGeoThread.java:52) [lem_util.jar:6.1.0.448.474828]

                  (Wed Jul 08 17:12:19 EDT 2015) EE:ERR [NioSelectorOnClient] {NioComNetworkParent:22} Connection status: Unable to complete nio connection to address qcswlem.qchek.com:37892

                • Re: node license issue
                  tmccolgan

                  I'm running watchlog now and it's showing nothing at all, is that good or bad? Does it show only errors?

                  • Re: node license issue
                    tmccolgan

                    I apologize I was not running watch log properly, but here is a brief output of it. Several nodes say connected, but are not visible in the console. Specifically node 172.16.169.2

                     

                    BO_BACKUP.qchek.com ): Disconnect reason: Unable to accept Nio Child, severing pre-existing connection ConnectionsKey:109521

                    (Thu Jul 09 17:32:10 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451032 Unable to register the online agent:

                    (Thu Jul 09 17:32:10 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} NIODisconnect: Unable to send disconnect/InternalAgentOffline to agent because id is null

                    (Thu Jul 09 17:32:10 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451032 Unable to register the online agent:

                    (Thu Jul 09 17:32:11 EDT 2015) WW:WARNING [NioSelectorOnServer] {NioReads-1:65} Could not read from connection '172.16.169.74' during read state: nio read case: READY: ConnectionsKey:2451035

                    (Thu Jul 09 17:32:11 EDT 2015) WW:WARNING [NioComNetworkChild] {NioReads-1:65} Reporting canceled key: ConnectionsKey:2451035 Could not read from connection during read state

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001465 Agent name: store123vm1.qchek.com ):  Disconnect reason: Sending message: Nio does not have a valid connection for the key

                    (Thu Jul 09 17:32:14 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} Unable to accept nio child: Agent is already online: 172.16.223.76 / store123vm1.qchek.com/10001465

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001465 Agent name: store123vm1.qchek.com ):  Disconnect reason: Unable to accept Nio Child, stopping new connection before it completes: ConnectionsKey:2451033

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001465 Agent name: store123vm1.qchek.com ):  Disconnect reason: Unable to accept Nio Child, severing pre-existing connection ConnectionsKey:77783

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451033 Unable to register the online agent:

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001609 Agent name: WIN7BO_BACKUP.qchek.com ):  Disconnect reason: Sending message: Nio does not have a valid connection for the key

                    (Thu Jul 09 17:32:14 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} Unable to accept nio child: Agent is already online: 172.16.4.29 / WIN7BO_BACKUP.qchek.com/10001609

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001609 Agent name: WIN7BO_BACKUP.qchek.com ):  Disconnect reason: Unable to accept Nio Child, stopping new connection before it completes: ConnectionsKey:2451034

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001609 Agent name: WIN7BO_BACKUP.qchek.com ):  Disconnect reason: Unable to accept Nio Child, severing pre-existing connection ConnectionsKey:109521

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451034 Unable to register the online agent:

                    (Thu Jul 09 17:32:14 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} NIODisconnect: Unable to send disconnect/InternalAgentOffline to agent because id is null

                    (Thu Jul 09 17:32:14 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451033 Unable to register the online agent:

                    (Thu Jul 09 17:32:15 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} NIODisconnect: Unable to send disconnect/InternalAgentOffline to agent because id is null

                    (Thu Jul 09 17:32:15 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451034 Unable to register the online agent:

                    (Thu Jul 09 17:32:17 EDT 2015) EE:ERR [StatusInfoHandler] {XML Communication Worker - 5:277} Recieved status from an unknown agent 10000934

                    (Thu Jul 09 17:32:17 EDT 2015) EE:ERR [MessageCentral$RequestResponseHandler] {XML Communication Worker - 5:277} Runtime Error processing the request com.solarwinds.lem.protocol._1_0.modman.StatusInfo@6873f7e8[id=607, statusProperties={com.solarwinds.lem.protocol._1_0.modman.StatusProperty@1598d5eb[name=com.solarwinds.lem.connectors.NT Application, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@65044260[name=com.solarwinds.lem.connectors.VistaSecurity, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@7aa1e06f[name=com.solarwinds.lem.connectors.NtSystem, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@1995d64f[name=com.solarwinds.lem.minifilter.registered, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@3c28e9a8[name=com.solarwinds.lem.connectors.fimfiledir, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@22043373[name=com.solarwinds.lem.minifilter.loaded, value=true]}]

                    1. java.lang.IllegalArgumentException: The agent does not exist in the manager tree

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.processStatuses(StatusInfoHandler.java:62) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.handleRequest(StatusInfoHandler.java:49) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.handleRequestRead(MessageCentral.java:207) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.channelRead(MessageCentral.java:190) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.readWhenActive(ConnectionStateHandler.java:174) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.channelRead(ConnectionStateHandler.java:71) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.LEMProtocolHandler.channelRead(LEMProtocolHandler.java:119) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageCodec.channelRead(ByteToMessageCodec.java:108) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:253) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:785) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:126) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:485) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:452) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:346) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.util.concurrent.SingleThreadEventExecutor$2.run(SingleThreadEventExecutor.java:101) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    (Thu Jul 09 17:32:17 EDT 2015) EE:ERR [StatusInfoHandler] {XML Communication Worker - 5:277} Recieved status from an unknown agent 10000557

                    (Thu Jul 09 17:32:18 EDT 2015) EE:ERR [MessageCentral$RequestResponseHandler] {XML Communication Worker - 5:277} Runtime Error processing the request com.solarwinds.lem.protocol._1_0.modman.StatusInfo@50f56f7a[id=1608, statusProperties={com.solarwinds.lem.protocol._1_0.modman.StatusProperty@2169dc1c[name=com.solarwinds.lem.connectors.NT Application, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@2cf1c367[name=com.solarwinds.lem.connectors.VistaSecurity, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@3453b63e[name=com.solarwinds.lem.connectors.NtSystem, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@63e1bb48[name=com.solarwinds.lem.minifilter.registered, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@78cea732[name=com.solarwinds.lem.connectors.fimfiledir, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@47430194[name=com.solarwinds.lem.minifilter.loaded, value=true]}]

                    1. java.lang.IllegalArgumentException: The agent does not exist in the manager tree

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.processStatuses(StatusInfoHandler.java:62) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.handleRequest(StatusInfoHandler.java:49) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.handleRequestRead(MessageCentral.java:207) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.channelRead(MessageCentral.java:190) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.readWhenActive(ConnectionStateHandler.java:174) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.channelRead(ConnectionStateHandler.java:71) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.LEMProtocolHandler.channelRead(LEMProtocolHandler.java:119) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageCodec.channelRead(ByteToMessageCodec.java:108) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:253) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:785) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:126) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:485) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:452) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:346) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.util.concurrent.SingleThreadEventExecutor$2.run(SingleThreadEventExecutor.java:101) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    (Thu Jul 09 17:32:18 EDT 2015) WW:WARNING [ConnectionStateHandler] {XML Communication Worker - 12:284} Caught an exception for channel [id: 0xd2b2c731, /172.16.169.2:37895 => /172.16.8.50:37891] in state ACTIVE. Closing the channel.

                    1. java.io.IOException: Connection reset by peer

                            at sun.nio.ch.FileDispatcherImpl.read0(Native Method) ~[na:1.7.0_65]

                            at sun.nio.ch.SocketDispatcher.read(Unknown Source) ~[na:1.7.0_65]

                            at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source) ~[na:1.7.0_65]

                            at sun.nio.ch.IOUtil.read(Unknown Source) ~[na:1.7.0_65]

                            at sun.nio.ch.SocketChannelImpl.read(Unknown Source) ~[na:1.7.0_65]

                            at io.netty.buffer.UnpooledUnsafeDirectByteBuf.setBytes(UnpooledUnsafeDirectByteBuf.java:446) ~[netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.buffer.AbstractByteBuf.writeBytes(AbstractByteBuf.java:871) ~[netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.socket.nio.NioSocketChannel.doReadBytes(NioSocketChannel.java:208) ~[netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:118) ~[netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:485) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:452) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:346) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.util.concurrent.SingleThreadEventExecutor$2.run(SingleThreadEventExecutor.java:101) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    (Thu Jul 09 17:32:18 EDT 2015) II:INFO [ConnectionStateHandler] {XML Communication Worker - 12:284} Channel [id: 0xd2b2c731, /172.16.169.2:37895 => /172.16.8.50:37891] in state ACTIVE closed.

                    (Thu Jul 09 17:32:18 EDT 2015) II:INFO [ConnectionStateHandler] {XML Communication Worker - 12:284} Removing the agent with ID 10000030 and info com.solarwinds.lem.communication.netty.AgentInfo@661125ba[channel=[id: 0xd2b2c731, /172.16.169.2:37895 => /172.16.8.50:37891],agentId=10000030,agentProtocolVersion=1.0].

                    (Thu Jul 09 17:32:18 EDT 2015) EE:ERR [StatusInfoHandler] {XML Communication Worker - 7:279} Recieved status from an unknown agent 10000890

                    (Thu Jul 09 17:32:18 EDT 2015) EE:ERR [MessageCentral$RequestResponseHandler] {XML Communication Worker - 7:279} Runtime Error processing the request com.solarwinds.lem.protocol._1_0.modman.StatusInfo@2f99a07c[id=9292, statusProperties={com.solarwinds.lem.protocol._1_0.modman.StatusProperty@ef7454e[name=com.solarwinds.lem.connectors.NT Application, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@be70b8f[name=com.solarwinds.lem.connectors.VistaSecurity, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@6da7df63[name=com.solarwinds.lem.connectors.NtSystem, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@283b14d3[name=com.solarwinds.lem.minifilter.registered, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@3ed43d47[name=com.solarwinds.lem.connectors.fimfiledir, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@6003208a[name=com.solarwinds.lem.minifilter.loaded, value=true]}]

                    1. java.lang.IllegalArgumentException: The agent does not exist in the manager tree

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.processStatuses(StatusInfoHandler.java:62) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.handleRequest(StatusInfoHandler.java:49) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.handleRequestRead(MessageCentral.java:207) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.channelRead(MessageCentral.java:190) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.readWhenActive(ConnectionStateHandler.java:174) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.channelRead(ConnectionStateHandler.java:71) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.LEMProtocolHandler.channelRead(LEMProtocolHandler.java:119) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageCodec.channelRead(ByteToMessageCodec.java:108) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:253) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:785) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:126) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:485) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:452) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:346) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.util.concurrent.SingleThreadEventExecutor$2.run(SingleThreadEventExecutor.java:101) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    (Thu Jul 09 17:32:20 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001609 Agent name: WIN7BO_BACKUP.qchek.com ):  Disconnect reason: Sending message: Nio does not have a valid connection for the key

                    (Thu Jul 09 17:32:20 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} Unable to accept nio child: Agent is already online: 172.16.4.29 / WIN7BO_BACKUP.qchek.com/10001609

                    (Thu Jul 09 17:32:20 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001609 Agent name: WIN7BO_BACKUP.qchek.com ):  Disconnect reason: Unable to accept Nio Child, stopping new connection before it completes: ConnectionsKey:2451036

                    (Thu Jul 09 17:32:20 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001609 Agent name: WIN7BO_BACKUP.qchek.com ):  Disconnect reason: Unable to accept Nio Child, severing pre-existing connection ConnectionsKey:109521

                    (Thu Jul 09 17:32:20 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451036 Unable to register the online agent:

                    (Thu Jul 09 17:32:21 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} NIODisconnect: Unable to send disconnect/InternalAgentOffline to agent because id is null

                    (Thu Jul 09 17:32:21 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451036 Unable to register the online agent:

                    (Thu Jul 09 17:32:22 EDT 2015) WW:WARNING [NioComNetworkChild] {Timer-3:40} Reporting canceled key: ConnectionsKey:2450977 DestroyTask cancelling a key

                    (Thu Jul 09 17:32:22 EDT 2015) EE:ERR [StatusInfoHandler] {XML Communication Worker - 16:288} Recieved status from an unknown agent 10000477

                    (Thu Jul 09 17:32:22 EDT 2015) EE:ERR [MessageCentral$RequestResponseHandler] {XML Communication Worker - 16:288} Runtime Error processing the request com.solarwinds.lem.protocol._1_0.modman.StatusInfo@6e8fd74e[id=4268, statusProperties={com.solarwinds.lem.protocol._1_0.modman.StatusProperty@25807a97[name=com.solarwinds.lem.connectors.NT Application, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@15f062bd[name=com.solarwinds.lem.connectors.VistaSecurity, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@58e2718b[name=com.solarwinds.lem.connectors.NtSystem, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@7a8c8a43[name=com.solarwinds.lem.minifilter.registered, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@20c97390[name=com.solarwinds.lem.connectors.fimfiledir, value=true],com.solarwinds.lem.protocol._1_0.modman.StatusProperty@9c203c1[name=com.solarwinds.lem.minifilter.loaded, value=true]}]

                    1. java.lang.IllegalArgumentException: The agent does not exist in the manager tree

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.processStatuses(StatusInfoHandler.java:62) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.manager.handlers._1_0.StatusInfoHandler.handleRequest(StatusInfoHandler.java:49) ~[lem_manager.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.handleRequestRead(MessageCentral.java:207) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.MessageCentral$RequestResponseHandler.channelRead(MessageCentral.java:190) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.readWhenActive(ConnectionStateHandler.java:174) [lem_communication.jar:6.0.1429505.18]

                            at com.solarwinds.lem.communication.netty.ConnectionStateHandler.channelRead(ConnectionStateHandler.java:71) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at com.solarwinds.lem.communication.netty.LEMProtocolHandler.channelRead(LEMProtocolHandler.java:119) [lem_communication.jar:6.0.1429505.18]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageCodec.channelRead(ByteToMessageCodec.java:108) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:253) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:153) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.invokeChannelRead(DefaultChannelHandlerContext.java:338) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelHandlerContext.fireChannelRead(DefaultChannelHandlerContext.java:324) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:785) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:126) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:485) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:452) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:346) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at io.netty.util.concurrent.SingleThreadEventExecutor$2.run(SingleThreadEventExecutor.java:101) [netty-all-4.0.14.Final.jar:4.0.14.Final]

                            at java.lang.Thread.run(Unknown Source) [na:1.7.0_65]

                    (Thu Jul 09 17:32:27 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001493 Agent name: 7616POS_Gold.qchek.com ):  Disconnect reason: Sending message: Nio does not have a valid connection for the key

                    (Thu Jul 09 17:32:27 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} Unable to accept nio child: Agent is already online: 172.16.4.31 / 7616POS_Gold.qchek.com/10001493

                    (Thu Jul 09 17:32:27 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001493 Agent name: 7616POS_Gold.qchek.com ):  Disconnect reason: Unable to accept Nio Child, stopping new connection before it completes: ConnectionsKey:2451037

                    (Thu Jul 09 17:32:27 EDT 2015) WW:WARNING [Communications] {NioExitQueueHandler:43} {NioExitQueueHandler:43}Child disconnection signaled: ( id:10001493 Agent name: 7616POS_Gold.qchek.com ):  Disconnect reason: Unable to accept Nio Child, severing pre-existing connection ConnectionsKey:2436691

                    (Thu Jul 09 17:32:27 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451037 Unable to register the online agent:

                    (Thu Jul 09 17:32:28 EDT 2015) EE:ERR [NioComNetworkChild] {NioExitQueueHandler:43} NIODisconnect: Unable to send disconnect/InternalAgentOffline to agent because id is null

                    (Thu Jul 09 17:32:28 EDT 2015) WW:WARNING [NioComNetworkChild] {NioExitQueueHandler:43} Reporting canceled key: ConnectionsKey:2451037 Unable to register the online agent: