3 Replies Latest reply on Jul 6, 2015 11:13 AM by kellytice

    Limiting those that can view the content of a group of tickets




      I have a group within my helpdesk that needs to receive and resolve tickets from clients but not let other Admins and Techs see the content of the help requests.   How would I set this group of Techs up with their own Admin, without setting up a new instance of WHD?


      I know I can control the incoming email tickets to go to a specific Request Type and Tech Group.   However how do I make the tickets in this Request Type and Tech Group invisible to other Techs and Admins in the system?   Does anyone out there use WHD for items related to HIPAA or confidential financial information help requests?


      Thanks for the help!!


      Greg DC