This discussion has been locked. The information referenced herein may be inaccurate due to age, software updates, or external references.

You can no longer post new replies to this discussion. If you have a similar question you can start a new discussion in this forum.

Problems with the NPM Upgrade to 11.5.2?

catalin_apostol over 8 years ago

Hi everyone,

Trying to upgrade the NPM form 11.0.1 to 11.5.2 failed in the stage of database configuration (configuration wizard) with the error:

Database configuration failed:
• Error while executing script- There is already an object named 'CcmPhonesDupIDs' in the database.

No other option available except Finish button which let me with no access to Orion website.

Anyone sharing the same issue?

(My installation includes NPM, NTA, NCM, UDT, VNQM)

Already opened a case in technical support, waiting for a solution to be delivered.

Thank you and regards,

Catalin Apostol

Top Replies

rhadu83 over 8 years ago +2

Hi Catalin, This can be solved relatively quickly; saw and had similar issues in the past. You first need to open the Configuration Wizard log file, and see exactly the step the wizard fails, in order…

0 rcmartin28 over 8 years ago

Did you get a solution for your issue? If you did what was it?
Thanks.
Cancel
Vote Up 0 Vote Down

Cancel
0 AlexSoul over 8 years ago

sounds scary... I will monitor this thread as I have this upgrade planned for the next week
Cancel
Vote Up 0 Vote Down

Cancel
0 bharris1 over 8 years ago in reply to AlexSoul

We upgraded from 11.0.1 to 11.5.2 on 6/15 and it went smoothly. Hope you figure out the issue.
Cancel
Vote Up 0 Vote Down

Cancel
0 vjerez4129 over 8 years ago

I'm supposed to upgrade today to attempt a fix that was similar to that. I tried a config wiz on the website and that ended up failing at the last minute.. we'll see how this goes >.>
Cancel
Vote Up 0 Vote Down

Cancel
0 mikegrocket over 8 years ago

We are having the same issue. Tried to upgrade today and it failed in the same place. Is there any answer out there?
Cancel
Vote Up 0 Vote Down

Cancel
0 rhadu83 over 8 years ago

Hi Catalin,
This can be solved relatively quickly; saw and had similar issues in the past.
You first need to open the Configuration Wizard log file, and see exactly the step the wizard fails, in order to see what CcmPhonesDupIDs really is (column, judging by the name).
Open SQL Server Management Studio, connect to the slq instance and expand the DB, and expand the DB till you'll reach to the object causing the issue.
As I believe you've already backed up your DB, delete it, and run the config wizard again.
Let me know should you need more info.
Thanks,
Radu
Cancel
Vote Up +2 Vote Down

Cancel
0 stevengj1 over 8 years ago in reply to rhadu83

try testing upgrade in our testlab from 10.7 to 11.5.2 upgrade went fine but all the additional poller all look like they are running but when you look at the polling engines they all report as being down. Nothing obvious in the event log, have case open with support nothing. we also have NCM 7.3 and NTA 4.0.1. It looks like NTA is still receiving flows from device on poller reporting as down.
Cancel
Vote Up 0 Vote Down

Cancel
0 njoylif over 8 years ago in reply to stevengj1

The other option is to edit the dbconfig file for the module/problem area and comment out the troublesome section (this way you don't lose any data either).
Cancel
Vote Up 0 Vote Down

Cancel
0 FormerMember over 8 years ago in reply to njoylif

did we get a solution from solarwinds for this? I am about fed-up of solarwinds upgrades failing, though it should not be a shock any more...
Cancel
Vote Up 0 Vote Down

Cancel
0 njoylif over 8 years ago in reply to FormerMember

I never opened a case b/c I was able to find a workaround. Probably should have so they know and can track.
Cancel
Vote Up 0 Vote Down

Cancel