0 Replies Latest reply on Jun 16, 2015 1:08 AM by brobson

    Search for tickets last updated by a client.

    brobson

      Is there a way to search for tickets that were last updated by a client?

       

      I have attempted to use the "Updated by" query type, but I can't set the "Client" name to "", or "*" or anything else I can think of that might represent anyone in the clients list.

       

      I can also not see a way to do an "Updated by" query that is NOT "Tech".

       

      Any thoughts how I can get a search query to show me all tickets that were updated by someone other than a Tech?

       

      Thanks for  your assistance.