1 Reply Latest reply on Jun 23, 2015 5:13 AM by Peter Krutý

    WHD Clients unable to login their own accounts

    jcastro

      Hello,

       

      I'm having an issue where some of my clients are unable to login to their WHD account.

       

      The user calls and states they cannot login due to too many attempts.

       

      I go into the client setup and mark them as active again.

       

      I try again to login as the user with no success. I have tried on their machine as well as mine. (I can login as me)

       

      I can also login as ANOTHER user on their machine. I verified they are no longer inactive or disabled. I even reset their passwords on Client setup.

       

      Not sure what else to look at.

       

      Thanks in advance!

       

       

      Oh and We use LDAP..