3 Replies Latest reply on Jun 24, 2015 1:26 PM by jmcsparin

    Automatic Custom Field Selection?

    jmhenry5150

      We have a requirement that states if a selection is made from a custom dropdown list, then a list of checkboxes will then be automatically selected.

       

      For example:

       

      A user access dropdpwn that has a list of job titles. (Manager, Developer, Super-User, User).

       

      And a checkbox list for system level access:

      • [  ] System 1
      • [  ] System 2
      • [  ] System 3
      • [  ] System 4
      • [  ] System 5

       

      If Developer is selected from the dropdown, we would like:

      • [  ] System 1
      • [x] System 2
      • [  ] System 3
      • [x] System 4
      • [  ] System 5

       

      Automatically checked are above.

       

      Is this possible in WHD?

        • Re: Automatic Custom Field Selection?
          Peter Krutý

          May I ask why you need this? What you are trying to achieve?

           

          Also to be clear on desired behavior, you want to display two custom fields, for example:

          a) Dropdown with job titles.

          b) Checklist of systems.

          What you want is that different selected values of a) will pre-check automatically values in b)?

            • Re: Automatic Custom Field Selection?
              jmhenry5150

              We have a "new user setup" in our helpdesk.

               

              When this is selected we have a list of 20+ systems that these users have access to.

               

              Based on a dropdown of job titles, we would like to prefill these systems by using a checkbox for each so that this information can be sent over to our service desk so that they can create the new user.

               

              We are trying to avoid confusion when these new users are to be setup by auto populating the systems that are needed by job title.

            • Re: Automatic Custom Field Selection?
              jmcsparin

              Put in an action rule make it so that when a certain job title is chosen the action is "Modify Ticket" Then within the ticket modify choose the options you want for that particular job title.