When you say uses a Centralized Server, what do you mean? Do you mean DameWare Central Server?
Can you ping the machine name from the command line? When they connect via VPN are they getting a DNS server?
I guess DameWare Central Server (DCS) is what I mean. Is that maintained within our corporate network or elsewhere?
Ping which machine name from which command line? I don't know if you want me to ping the DCS or some other machine, and because I don't know we have a DCS how would I know its name?
You mean I should execute the ping from my machine's command prompt, or is there some command line within MRC I don't know about?
I'm sure corporate maintains a DNS for servers within the network. The users are likely using DNS provided by their ISP. My servers appear to be within our LAN for secondary (I don't operate out of corporate) and primary is our ISP.
P.S. I don't count your response as an answer because you only asked questions. Sorry I didn't respond sooner, but I didn't get a notification anyone had responded to my question.
Sorry, I thought your answer was marked as correct, not that pushing that button marked it as correct. (The text should read Mark as correct answer.)