3 Replies Latest reply on Jun 12, 2015 6:31 AM by Peter Krutý

    Is there a way to run a report against clients in Web Help Desk?

    daniel.good

      My main question is how can I run a report to see what client is putting in the most tickets?  Our company does not have techs entering the tickets.  When I run a report and select clients it shows them as a group and not individuals.  It is useless information to me.  Sure I can export the data into Excel and break it down, but I really don't want to do that.  Is there a way to select clients for a report which will break it down by the individual client?

       

      Also, is there a way to place meaningful information on a report.  I can run reports and see trends by request type, day, hour, or location, but I want to be able to see what is causing the trends on the actual report instead of having to view each ticket in WHD.  Is there a way to do this or is this a feature in the works?