My main question is how can I run a report to see what client is putting in the most tickets? Our company does not have techs entering the tickets. When I run a report and select clients it shows them as a group and not individuals. It is useless information to me. Sure I can export the data into Excel and break it down, but I really don't want to do that. Is there a way to select clients for a report which will break it down by the individual client?
Also, is there a way to place meaningful information on a report. I can run reports and see trends by request type, day, hour, or location, but I want to be able to see what is causing the trends on the actual report instead of having to view each ticket in WHD. Is there a way to do this or is this a feature in the works?
